Quality Assurance Specialist

Compass Connections; San Antonio (TX); On-site; USD 36,000 - 51,000; Full time

Benefits offered by this job

Employer-paid health insurance

Retirement plan options

Additional employer sponsored benefits

Job summary

Compass Connections is seeking a Quality Assurance Specialist for our San Antonio facility. The role focuses on regulatory compliance, QA reviews, and reporting to support safe, quality care for children.

Responsibilities include reviewing records, generating QA reports, identifying deficiencies, and developing KPIs and dashboards. Requires 4–6 years of related experience, a bachelor’s degree, and relevant certifications such as First aid/CPR.

Qualifications

• Meet all federal and state regulatory guidelines and standards for the position.
• Review records, documentation, procedures, and practices for compliance.
• Prepare accurate and timely QA review reports and compliance dashboards.
• Validate the accuracy, completeness and timeliness of required documentation.
• Identify compliance deficiencies, process gaps, trends and improvement opportunities.
• Identify KPIs to measure program effectiveness, compliance and quality.
• Develop and maintain tracking methodologies, scorecards and reporting tools.
• Maintain professional standards per the employee handbook and ethical conduct.
• Perform any other duties as assigned.

Responsibilities

• Meet all federal and state regulatory guidelines and standards for the position.
• Review records, documentation, procedures, and practices for compliance with applicable requirements.
• Prepare accurate and timely QA review reports and develop monthly/quarterly/ad hoc compliance reports.
• Validate accuracy, completeness and timeliness of required documentation.
• Identify and address compliance deficiencies and process gaps.
• Identify KPIs to measure program effectiveness and quality.
• Develop dashboards and reporting tools for monitoring performance.
• Maintain Compass Connections standards of conduct and confidentiality.
• Perform other duties as assigned.

Skills

Attention to detail

Analytical thinking

Documentation

Communication skills

Education

Bachelor’s degree (required)

Graduate degree (preferred)

Job description

## Quality Assurance SpecialistApply: San Antonio, TX: Full time: Posted Today: REQ-029028It's a great feeling to work for a company that does so much good for others around the world!**Make a difference every day with an organization dedicated to doing good and caring for others.**Compass Connections believes every child deserves to have a place where they feel safe and loved. Our organization offers emergency shelter and group home placement for children while we work to reunite them with family.We know the sooner family reunification is accomplished, the sooner children can safely integrate into the community and thrive.We are now hiring compassionate and dependable individuals to join our team at our facility in San Antonio, Texas.**ALL Benefits available on the first day of employment.*** 100% employer-paid medical, dental, vision insurance* Retirement plan options* Additional employer sponsored benefits availableAsk your recruiter for a complete overview of the benefits available to you.**Hourly Rate:** $31.60 an hour.**Language Requirement:** Fluency in English**Work Schedule:** Monday-Friday 8am-5pm**Academic Req:** Required – Bachelor’s or undergraduate degree from an accredited program/university; Preferred – Graduate degree from an accredited program/university**Certifications:** First aid, CPR, Emergency behavior intervention**Work experience:** Required – Four (4) to six (6) years of related experience and/or training; Preferred – Six (6) plus, years of related experience and/or training**Critical Action Items & Measurable Deliverables:** 1. Meet all federal and state regulatory guidelines and standards that are applicable to this position. 2. Review records, documentation, procedures, and practices for compliance with applicable federal, state, local, regulatory, contractual and organizational requirements.3. Prepare accurate and timely QA review reports. Develop monthly quarterly and ad hoc compliance and quality reports.4. Validate the accuracy, completeness and timeliness of required documentation. Conduct follow-up reviews to verify that identified deficiencies have been corrected.5. Identify compliance deficiencies, process gaps, trends and potential areas of departmental process improvement.6. Identify and recommend key performance indicators (KPIs) to measure program effectiveness, compliance, quality, operational performance, and service outcomes.7. Develop and maintain tracking methodologies, scorecards, dashboards and reporting tools8.Maintain Compass Connections professional and ethical standards of conduct outlined in Compass Connections employee handbook including demonstrating respect for agency staff, children, and community members.9. All other duties as assigned.**Other Responsibilities and Competencies**1.Attention to detail and regulatory compliance. Problem solving and process improvement.2.Excellent analytical, documentation and communication skills3. Ability to manage multiple priorities and maintain confidentiality4. Protect confidential and sensitive information5.Provide constructive recommendations focused on sustainable improvement6.Promoting accountability, preventing risk exposure, and safeguarding ethical standards7.May serve as a liaison between the division managers and department head.8. Support a culture of compliance, accountability and continuous quality improvement**Requirements:** 1. Pass a pre-employment drug screen and random drug screens throughout employment. 2. Provide proof of work eligibility status upon request. 3. Pass a pre-employment and biennial criminal background checks. 4. Demonstrate the ability to: a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics. b. Work collaboratively with other staff members, service providers and professionals. c. Organize and prioritize responsibilities and duties efficiently. d. Work in a fast-paced environment and maintain emotional control and professional composure at all times. e. Maintain computer literacy required to meet the responsibilities of the position. f. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team. 5. Demonstrate a working knowledge of all Compass Connections policies and procedures. Compass Connections is committed to following immunization recommendations produced by the U.S. Centers for Disease Control (CDC). As such, our company policy requires that all employees must receive an annual Influenza vaccination or obtain an approved exemption as a medical or religious accommodation. This is a condition of employment, and all new hires will be responsible for providing proofEnglish (United States)If you like to work with people that believe they can make a difference in the world, this is the company for you!**EEO Statement**In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.