Quality Assurance Specialist

Jobtailor; New Orleans (LA); On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in New Orleans is seeking a Software Quality Assurance professional to lead testing of ServiceNow enhancements, integrations, and updates. You will design QA strategies, write test plans and scripts, and drive functional, regression, and accessibility testing across ITSM, ITOM, and CMDB.

The ideal candidate has a Bachelor's degree, 5+ years in QA, hands-on ServiceNow, and a track record collaborating with developers, stakeholders, and federal partners to ensure deployment readiness and

Qualifications

• Bachelor’s degree (or equivalent experience).
• 5+ years in software quality assurance/testing in a large computer-based environment.
• Hands-on experience testing ServiceNow in enterprise environments.
• Experience developing quality metrics, acceptance criteria, scoring parameters, and QA methodologies.
• Experience creating and executing test plans, test scripts, data, and expected results.
• Experience performing functional, regression, and integration testing.
• Familiarity with design reviews, sprint demos, and release readiness checkpoints.
• Familiarity with ITSM, ITOM, CMDB, SecOps, or related enterprise workflow testing.
• Ability to analyze system behavior and identify defects for corrective action.
• Strong documentation skills and attention to detail.
• Experience in Agile environments with structured change and release management.
• Strong communication and collaboration skills.
• Ability to obtain NIH Public Trust clearance.
• Experience with ServiceNow ATF and accessibility testing is a plus.
• Experience with API/integration testing (REST/SOAP).
• Experience supporting security or vulnerability validation activities.
• Experience creating QA dashboards/reports using ServiceNow or similar tools.
• QA certifications such as CSQA, CSTE, ISTQB.

Responsibilities

• Develop, implement, and maintain QA methodologies aligned with NIH/NIAID standards.
• Define quality metrics, acceptance criteria, scoring parameters, and QA processes.
• Create and execute test plans, test scripts, and traceability for ServiceNow enhancements and integrations.
• Conduct functional, regression, integration, and accessibility test cycles for ServiceNow modules and customizations.
• Evaluate hardware, software, configurations, and documentation for compliance and accuracy.
• Participate in design reviews, sprint demos, and release readiness sessions.
• Document defects, track resolutions, validate fixes, and maintain QA evidence.
• Collaborate with developers, architects, business analysts, and federal stakeholders to ensure deployment readiness.
• Maintain QA artifacts, test results, defect logs, and compliance documentation.
• Identify recurring issues and quality trends and recommend continual improvements.

Skills

Quality assurance

Test plan development

Functional testing

Agile environments

Documentation

Communication

Collaboration

Education

Bachelor's degree

CSQA

CSTE

ISTQB

Tools

ServiceNow

ATF

REST testing

ITSM

ITOM

CMDB

SecOps

Job description

• Develop, implement, and maintain quality control methodologies aligned with NIH and NIAID standards
• Define quality metrics, acceptance criteria, scoring parameters, and quality assurance processes
• Create and execute test plans, test scripts, test cases, and traceability documentation for ServiceNow enhancements, integrations, and operational updates
• Conduct functional, regression, integration, and accessibility test cycles for ServiceNow modules and customizations
• Evaluate hardware, software, configurations, and documentation for compliance and accuracy
• Participate in design reviews, sprint demonstrations, release readiness sessions, and other lifecycle review stages
• Document defects, track resolution, validate fixes, and maintain QA evidence throughout the release process
• Collaborate with developers, architects, business analysts, and federal stakeholders to confirm test results, clarify requirements, and ensure deployment readiness
• Maintain QA artifacts, test results, defect logs, traceability matrices, and compliance documentation
• Identify recurring issues and quality trends and recommend continual improvements

Requirements

• Bachelor’s degree (or equivalent experience)
• 5 or more years of experience in software quality assurance, testing, or process quality in a large computer-based environment
• Hands-on experience testing or supporting ServiceNow in enterprise environments
• Experience developing quality metrics, acceptance criteria, scoring parameters, and QA methodologies
• Experience developing and executing test plans, test cases, test scripts, test data, and expected results
• Experience performing functional, regression, and integration testing
• Experience participating in design reviews, sprint demos, and release readiness checkpoints
• Familiarity with ITSM, ITOM, CMDB, SecOps, or related enterprise workflow testing
• Ability to analyze system behavior, workflows, and documentation to identify defects and recommend corrective actions
• Strong documentation skills and attention to detail
• Experience in Agile environments with structured change and release management
• Strong communication and collaboration skills
• Ability to obtain and maintain NIH Public Trust
• Desired: Experience using ServiceNow Automated Test Framework (ATF)
• Desired: Knowledge of accessibility and Section 508 validation processes
• Desired: Experience with API and integration testing through REST, SOAP, or MID Server patterns
• Desired: Experience supporting security or vulnerability response validation activities
• Desired: Experience creating QA dashboards or reports using ServiceNow or similar tools
• Desired: QA-related certification such as CSQA, CSTE, or ISTQB
• Desired: Experience working in federal health IT environments or NIH programs

Core Competencies

Demonstrates expertise in software quality assurance and testing methodologies, particularly within ServiceNow environments. Proficient in developing quality metrics, executing test plans, and ensuring compliance with NIH and NIAID standards.

Highest-signal resume keywords

• ServiceNow Testing
• Quality Assurance Methodologies
• Test Plan Development
• Functional Testing
• Agile Environments

Hard Skills

• Quality Metrics Development
• Test Case Execution
• Regression Testing
• Integration Testing
• Accessibility Testing
• API Testing
• Test Script Creation
• Defect Tracking
• Compliance Documentation
• ServiceNow Automated Test Framework

Soft Skills

• Strong Communication
• Collaboration Skills
• Attention to Detail

Certifications & Qualifications

• CSQA
• CSTE
• ISTQB

Industry Keywords

• Federal Health IT
• NIH Programs
• Quality Control Methodologies
• Change Management
• Release Management

Tools & Technologies

• ServiceNow
• ITSM
• ITOM
• CMDB
• SecOps