Quality Assurance Specialist

ServiceMaster Clean of Fraser Valley; Jacksonville, Northern (FL, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Paul Davis Restoration is seeking a Quality Assurance Specialist to review estimates and claim files across our Mitigation, Contents, and Reconstruction teams. You’ll help catch issues before they cause delays, rework, or scorecard problems, and assist Estimators in meeting requirements the first time.

You’ll apply carrier guidelines, SLAs, and scorecard expectations, review documentation in Xactimate/XactAnalysis, and collaborate with estimators and carriers to resolve discrepancies, driving

Qualifications

• Experience in restoration, construction estimating, property claims, or a related field
• Strong knowledge of restoration estimating and documentation
• Experience with Xactimate/XactAnalysis or similar estimating platforms
• Familiarity with water, fire, contents, mold, and/or reconstruction
• Strong attention to detail and problem-solving skills
• Confidence communicating feedback and working with multiple teams
• Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus

Responsibilities

• Review estimates and claim documentation for accuracy, completeness, and consistency
• Identify missing documentation, estimating discrepancies, and potential compliance issues
• Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms
• Learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations
• Ensure files meet program-specific estimating and documentation standards
• Help resolve questions or discrepancies with carriers, TPAs, and internal teams
• Work directly with Estimators when corrections or additional documentation are needed
• Explain the why behind carrier requirements and estimating expectations
• Provide constructive feedback and serve as a technical resource for the team
• Identify recurring estimating or documentation issues
• Recognize training opportunities and process gaps
• Help improve file quality, turnaround times, and overall performance

Skills

Restoration estimating

Attention to detail

Cross-team communication

Problem solving

Documentation review

Tools

Xactimate

XactAnalysis

Symbility

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Opportunity for advancement
• Training & development
• Vision insurance
• Wellness resources

You know when an estimate doesn’t look quite right.

Maybe the documentation doesn’t support the scope. A carrier requirement was missed. Something is going to get kicked back. Or there’s simply a better way to write it.

You catch it because you understand restoration—not just the software.

Paul Davis Restoration is looking for a Quality Assurance Specialist to review estimates and claim files across our Mitigation, Contents, and Reconstruction teams. You’ll help catch issues before they become delays, rework, or scorecard problems—and help our Estimators understand how to get it right the first time.

What You’ll Do

Review & Quality Control

• Review estimates and claim documentation for accuracy, completeness, and consistency
• Identify missing documentation, estimating discrepancies, and potential compliance issues
• Review Mitigation, Contents, and Reconstruction files using Xactimate/XactAnalysis and other industry platforms

Carrier & TPA Compliance

• Learn and apply carrier guidelines, TPA requirements, SLAs, and scorecard expectations
• Ensure files meet program-specific estimating and documentation standards
• Help resolve questions or discrepancies with carriers, TPAs, and internal teams

Estimator Support

• Work directly with Estimators when corrections or additional documentation are needed
• Explain the why behind carrier requirements and estimating expectations
• Provide constructive feedback and serve as a technical resource for the team

Continuous Improvement

• Identify recurring estimating or documentation issues
• Recognize training opportunities and process gaps
• Help improve file quality, turnaround times, and overall performance

What We’re Looking For

• Experience in restoration, construction estimating, property claims, or a related field
• Strong knowledge of restoration estimating and documentation
• Experience with Xactimate/XactAnalysis or similar estimating and claims platforms
• Familiarity with water, fire, contents, mold, and/or reconstruction
• Strong attention to detail and problem-solving skills
• Confidence communicating feedback and working with multiple teams
• Experience with carrier/TPA programs, Symbility, MICA, QA Assist, or AskAIME is a plus

Use Your Restoration Experience Differently

Maybe you’ve been an Estimator, Project Manager, Claims Professional, or Restoration Specialist, but the part you really enjoy is analyzing the details, solving problems, and helping others improve.

You don’t have to be the person running the project to make an impact.

At Paul Davis, your expertise will help our teams get it right the first time. Paul Davis Restoration does not discriminate on any unlawful basis. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law.