Quality Assurance Specialist

Firefly Children and Family Alliance; Indianapolis (IN); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Student Loan Repayment

Tuition Reimbursement

Medical, Dental, and Health Insurance

PTO and Paid Holidays

Short-Term and Long-Term Disability

Life Insurance

Flexible Schedule

Job summary

ViziRecruiter, LLC. is seeking a Quality Assurance Specialist to join our Quality team. In this role, you will support compliance by conducting audits and training staff. The position offers flexible scheduling, with options to work remotely or in the office while traveling quarterly across Indiana.

The ideal candidate should have a Bachelor's Degree and be proficient in Microsoft Excel and OneDrive. Additional benefits include tuition reimbursement and medical insurance.

Qualifications

• Bachelor's Degree required.
• Proficient in Microsoft Excel and OneDrive.
• Knowledge of DCS, Medicaid, and COA standards.

Responsibilities

• Conduct quality audits of program records.
• Provide feedback on documentation errors.
• Assist in developing Corrective Action Plans.

Skills

Proficient in Microsoft Excel

Strong detail orientation

Effective communication

Time management

Education

Bachelor's Degree

Tools

Microsoft OneDrive

Microsoft Power BI

Job description

Introduction

Firefly Children and Family Alliance is a nonprofit that has supported Indiana families and adults for generations. Our organization is built on the belief that giving kids and adults the chance to succeed creates stronger communities. We help Hoosiers overcome hardship and unhealthy behaviors.

Overview

BUILD A CAREER THAT MEANS MORE

Few jobs offer the satisfaction and gratification that come from doing work that improves the lives of vulnerable children and families. That's where Firefly Children and Family Alliance stands out from the crowd. As one of our employees, you'll be able to directly make an impact on the lives of thousands of Indiana children, families, and adults.

Firefly Children & Family Alliance is seeking a Quality Assurance Specialist to join our Quality team. The Quality Assurance Specialist supports high‑quality and compliance service delivery by conducting chart audits, analyzing data, training staff on documentation standards, and assisting with EHR system implementation and improvement. This role offers flexible scheduling, with the option to work remotely or from the office, along with quarterly travel to various offices across Indiana.

Our Benefits:

• Student Loan Repayment
• Tuition Reimbursement
• Medical, Dental, and Health Insurance
• PTO and Paid Holidays
• Short‑Term and Long‑Term Disability
• Life Insurance
• Flexible Schedule

Responsibilities

Quality Assurance Monitoring (80%)

• Complete accurate quality audits of program records.
• Provide timely feedback and reports to program Directors regarding critical documentation errors and needed corrections.
• Assist in the development of Corrective Action Plans related to deficiencies identified in the record review process.
• Participate in the Performance and Quality Improvement functions of the agency, as indicated and requested.
• Provide required or needed training and feedback to staff regarding services.
• Run and analyze reports to monitor documentation compliance.

EHR Implementation Support (10%)

• Support new EHR implementation and rollout through system testing, development of training materials, and delivery of staff training.

Training (10%)

• Training to meet needs or quality department or programmatic needs.

Requirements

• Bachelor's Degree required.
• Proficient in Microsoft Excel, Microsoft OneDrive; Microsoft Power BI experience a plus.
• Knowledgeable of generally accepted DCS, Medicaid, and COA (Council on Accreditation) standards.
• Ability to work with data accurately and efficiently; strong detail orientation.
• Committed to meeting deadlines.
• Communicates clearly and effectively, both verbally and in writing; collaborates and interacts well with a broad spectrum of individuals.
• Demonstrates appreciation for and ability to respond to cultural differences.
• Adept prioritization and time management abilities.