Quality Improvement Specialist II

Hoyleton Youth and Family Services; Fairview Heights (IL); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical insurance with HSA

Dental and vision insurance

Paid vacation, sick, and personal days

6 weeks paid parental leave

403(b) retirement plan with up to 5%

Job summary

Hoyleton Youth and Family Services is seeking a Quality Improvement Specialist II to enhance agency-wide compliance and client outcomes. The role drives continuous process improvement across departments, aligning with DCFS, DHS, Medicaid, COA standards and accreditation goals.

You will lead training, monitor performance indicators, and collaborate with program staff and leadership to design solutions that improve workflow efficiency and service quality in a fast-paced environment.

Qualifications

• Bachelor's degree in human service, business or related field required OR a certification in Continuous Quality Improvement.
• Minimum of two years’ experience performing quality improvement and compliance duties.
• Six Sigma working knowledge.

Responsibilities

• Analyze and audit documentation for compliance with agency/regulatory/reimbursement standards.
• Provide recommendations and implementation support when processes do not support positive outcomes.
• Promote COA, DCFS and Medicaid recertification through procedure development and data collection; assist with reviews.
• Lead and train departments in performance improvement activities and monitor projects.
• Establish and maintain action plans to improve key performance indicators and manage policy updates.

Skills

Attention to detail

Organizational skills

Time management

Independence & teamwork

Communication skills

Problem solving

Education

Bachelor's degree in human service or related field

Certification in Continuous Quality Improvement

Job description

Description

POSITION SUMMARY

Quality Improvement Specialist II- Responsible for providing a variety of services in support of agency quality improvement while assisting in compliance with DCFS, DHS, Medicaid, COA and other accreditation and funder standards as applicable. This position is responsible for continuous evaluation and improvement of processes at all levels of care and throughout all departments to ensure a safe and optimal client experience. Will demonstrate leadership skills within the department by assisting with skill development and prioritizing work based on agency needs and meet with key program staff to understand how compliance or lack of compliance impacts client outcomes.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Regulatory Compliance

• Analyzes and audits documentation for best practice and for compliance with agency/regulatory/reimbursement standards.
• Provides recommendations and implementation support when processes and procedures do not support positive outcomes.
• Promotes ongoing supports of Council on Accreditation (COA), DCFS and Medicaid recertification by assisting with procedure development and data collection;
• Provides support during Medicaid, DCFS, DHS, COA, and all other external program reviews and remains current on requirements.
• Oversees the entire process for customer and stakeholder satisfaction surveys and HYFS required surveys.

Quality Improvement

• Implements administrative systems to improve workflow efficiency and monitors projects as needed.
• Targeted projects for specific programs to include audits, training and workflow redesign as needed.
• Provides leadership, guidance, and training to departments in implementing performance improvement activities.
• Establishes and maintains an action plan to improve key performance indicators.
• Contributes in managing policy updates and renewals.

Training and Staff Support

• Assists with the onboarding process by developing service workflows, training of staff in the utilization of the electronic health record, and in response to quality and compliance concerns as needed.
• Meet regularly with staff at all levels to understand how compliance or lack of compliance impacts client outcomes.
• Demonstrate leadership skills within the department to peers by assisting with skill development and prioritizing work based on agency needs.

Strategic Planning

• Act as a bridge between the program staff and leadership and work in collaboration to ensure Hoyleton’s standard of excellence is maintained and improved when needs are identified.
• Responsible of reporting quality, compliance or risk concerns that impact agency’s decision making and/or department functioning.
• Assist with developing departmental or program improvement plans when outcomes or key performance indicators are not meeting minimum threshold.
• Provides support to the Critical Incident Support Team and completes assigned tasks as needed.
• Define and diagnose problems, identify root cause, generate and prioritize alternative and implement and monitor solutions.

Requirements

QUALIFICATION REQUIREMENTS

• Possesses the experience, personal qualities and practice skills to work effectively with professionals from a variety of disciplines both internally and externally.
• Attention to detail.
• Strong organizational and time management skills.
• An ability to work independently and as part of a team.
• Ability to problem solve.
• Excellent interpersonal, oral, and written communication skills.

EDUCATION AND/OR EXPERIENCE

• A Bachelor's Degree in human service, business or related field required OR a certification in Continuous Quality Improvement.
• Minimum of two years’ experience performing quality improvement and compliance duties.
• Six Sigma working knowledge.

CARE & TCI

Hoyleton has adopted the CARE (Children and Residential Experience), developed by Cornell University, to guide our culture and practice. CARE is grounded in six core principles: Developmentally Focused, Family Involved, Relationship Based, Ecologically Oriented, Competence Centered, and Trauma Informed.

TCI (Therapeutic Crisis Intervention). Employees must:

• Pass the written test annually
• Pass the physical test every six months (if applicable to their role)

Consistent participation and application of both CARE and TCI principles drive company culture and are essential to job performance.

BENEFITS

• Medical insurance with company funded Health Savings Account (HSA)
• Dental and vision insurance
• Paid vacation, sick, and personal days
• 10 company holidays and 1 floating holiday
• Monthly cell phone reimbursement
• 6 weeks paid parental leave
• 403(b) retirement plan with up to 5% employer match
• Employer-paid life insurance
• Optional supplemental benefits including: voluntary life, short-term disability, long-term disability, accident, and critical illness coverage
• Employee Assistance Program (EAP) available to employees and their household members for additional support
• Tuition reimbursement to encourage continued learning and growth
• BenefitHub Perks Program offering valuable employee discounts