Quality Assurance Specialist

Webstaurantstore; Durant (OK); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Job summary

Webstaurantstore is seeking a Quality Assurance Specialist to inspect processes and ensure accuracy and quality standards are met. You will work with leadership to identify trends and address problem areas, maintaining expert knowledge of products and procedures to align with daily goals.

You will monitor inventory accuracy, maintain trackers, train staff, and help safety and efficiency across the warehouse while meeting performance targets and adhering to company policies.

Qualifications

• No degree required
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills
• Ability to manage multiple assignments and deadlines in a fast-paced environment
• Customer service-oriented attitude with a desire to exceed expectations

Responsibilities

• Ensure inventory accuracy across receiving, stocking, picking, sorting, or packing
• Maintain internal error trackers and track accountability to meet productivity and accuracy standards
• Inspect inventory for incorrect items or quantities, damaged or expired products and erroneous data entries
• Capture data focusing on trends and training gaps to solve problems and improve operations
• Record and maintain daily data sheets and reporting forms for submission
• Assist in providing training to new and current employees to ensure consistent processes
• Provide feedback to leadership as required
• Safely operate and maintain warehouse equipment and follow safety policies
• Meet performance standards for efficiency, accuracy, and quality of work
• Maintain a clean, organized, and safe work environment
• Collaborate with team and leadership to meet daily/weekly/monthly goals
• Follow company and warehouse policies
• Flex into other positions and departments as needed

Skills

MS Office

Analytical skills

Problem solving

Verbal communication

Written communication

Multitasking

Adaptability

Customer service

Education

No degree required

Tools

MS Office

Job description

Job Summary

The Quality Assurance Specialist inspects the completed work of various processes to ensure accuracy and quality standards are met. This role works closely with leadership to identify issue trends and to highlight problem areas that can be addressed. This position is expected to maintain expert knowledge of products and procedures, ensuring alignment with daily goals through regular communication with shift managers and department peers. This role addresses operational issues proactively, offers clear direction, and exemplifies company culture to foster employee engagement and effective communication.

Responsibilities

• Ensure all products/orders are received, stocked, picked, sorted, or packed with a high level of inventory accuracy and quality
• Maintain internal error trackers and utilize company systems to track accountability and ensure productivity and accuracy standards are met
• Inspect inventory for incorrect items or quantities, damaged or expired products and erroneous data entries.
• Capture pertinent data, focusing on trends and potential training gaps to solve problems and improve the operation
• Accurately record and maintain daily data sheets and/or reporting forms for submission
• Assist in providing training to new and current employees to ensure uniform and consistent processes; address and correct any receiving process issues within the department
• Assist leadership in providing feedback when required
• Safely operate and maintain warehouse equipment to carry out job duties; adhere to all safety training and Company policies
• Meet all expected performance standards regarding efficiency, accuracy and quality of work
• Maintain a clean, organized, and safe work environment by following all safety guidelines and reporting any hazards to the appropriate leadership
• Work closely with team members and leadership to meet daily, weekly, and monthly departmental goals?
• Abide by all company and warehouse policies
• Flex into other positions and departments and undertake additional duties as necessary to support the overall operation

Physical Requirements

• Work is performed while standing and/or walking, up to and including 12 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 75lbs.

Experience

• 1 year of relevant experience in a distribution environment preferred but not required

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint)
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Customer service-oriented attitude with a demonstrated desire to exceed expectations

Company Overview

The foodservice professional’s premier source for restaurant equipment, supplies, and knowledge online. Our purpose is to empower and equip people to run their businesses more profitably and efficiently.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
• Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices