Quality Assurance Specialist

Socket.dev; Daytona Beach (FL); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Healthcare options

PTO

Retirement plan

Job summary

Socket.dev is seeking a Quality Assurance Specialist/Loan Processor to support the end of the sales process for vacation ownership products. The role focuses on preparation and review of closing documents, ensuring accurate signatures, and maintaining clear, confident communication with owners.

The position emphasizes processing efficiency, proper recording of confirmations, and timely submission of contracts to sales accounting, with a customer-service mindset and equal opportunity employment.

Qualifications

• Strong customer service skills and administrative experience.
• Ability to prepare and review closing documents accurately.
• Clear communication and careful attention to signatures and lines.

Responsibilities

• Prepare contact documents for sales, samplers, equity trades, owner reloads, downgrades and conversions.
• Review documents with owners and ensure signatures are obtained.
• Present closing positively and handle questions confidently.
• Ensure owner confirmations are properly recorded and understand ownership materials.
• Submit contract packages timely to sales accounting.
• Handle follow-up, cancellations, insufficient funds, reports, and related customer service tasks.

Skills

Customer service

Administrative experience

Detail oriented

Job description

We are seeking a strong-minded individual to join our team as a Quality Assurance Specialist/Loan Processor. This role is positioned at the end of our sales process and is essential in assisting with closing documents as customers make the decision to purchase our vacation ownership product. If you have strong customer service skills and administrative experience, this may be the perfect opportunity for you.

Why do team members like working for us?

• Excellent earnings package
• Outstanding healthcare options including medical, dental, and vision coverage that encourages preventative care
• Paid Time Off (PTO) for adventure, rest, relaxation, or recuperation
• Automatic enrollment in the Hilton Grand Vacations Retirement Savings Plan for all new team members
• And much more

Responsibilities

• Efficient and accurate preparation of contact documents for all product types including sales, samplers, equity trades, owner reloads, downgrades and conversions.
• Review documents with owners / new owners and ensure signatures are obtained and consistent on all required lines.
• Reinforce the sale with a positive, enthusiastic presentation of the closing.
• Answer questions in confident, competent manner; provide accurate information to owners.
• Ensure every owner confirmation interview is properly recorded.
• Confirm owners leave with all legally required documents and ownership materials and with an understanding and a realistic expectation of ownership.
• Prepare contract package and submit timely to sales accounting.
• Responsible for process that may include contract preparation through booking including follow up calls, rescission cancellations, insufficient funds, tracking reports, SPI notes, correspondence and customer service-related issues.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.