Quality Assurance Specialist

Usajobs; Columbus (GA); On-site; USD 60,000 - 92,000; Full time

Job summary

USAJOBS is seeking a Quality Assurance professional to design and maintain a risk-based surveillance program for government contracts. You will audit contractor processes, investigate quality concerns, and support the DCMA team with data-driven analyses to uphold contractual compliance.

You will collaborate with multi-functional teams to improve processes and ensure adherence to design, manufacturing, repair, and modernization requirements across diverse products worldwide.

Qualifications

• Experience designing and auditing quality assurance programs and risk-based surveillance.
• Ability to analyze process data and identify improvements.
• Strong attention to detail in evaluating contractor compliance with requirements.

Responsibilities

• Design, implement, and maintain a risk-based surveillance program for QA.
• Audit contractors to verify compliance with design, manufacturing and modernization requirements.
• Investigate customer complaints about quality and provide data-driven conclusions.
• Provide technical support to DCMA team and assist in contract-related issue analysis.

Skills

Attention to Detail

Customer Service

Decision Making

Flexibility

Integrity/Honesty

Interpersonal Skills

Learning

Reading Comprehension

Reasoning

Self-Management

Stress Tolerance

Teamwork

Job description

Summary

See below for important information regarding this job. Additional vacancies may be filled from this announcement.

Major Duties

Performs duties associated with the administration of the quality assurance provisions of contracts by designing, implementing, and maintaining a risk-based surveillance program and assessment plan. Identifies opportunities for process improvements through analysis of process measurement data. Serves as a member of a multi-functional or technical team. Responsible for implementing the overall Quality Program for a diversity of products and services in support of U.S. Government acquisition at one or more suppliers facilities. Ensures contractor compliance with all requirements related to the design, manufacturing, repair, overhaul, and modernization of a variety of items for contractor and customer activities throughout the world. Independently performs audits/surveillance of contractors processes to ensure customer and contractual requirements are met. Investigates and provides data on customer complaints/concerns regarding contractors quality performance and processes which impact user satisfaction. Provides technical support to all other DCMA team members, assisting in the analysis of contract related issues to determine the best course of action to support the contractor and customers.

Education

If the position has a minimum education requirement you MUST provide transcripts (unofficial are acceptable at the time of application) to support your educational claims. Or, if you are using education to qualify in lieu of specialized experience you MUST provide transcripts (unofficial are acceptable at the time of application) to support your educational claims. The transcripts must include your name, the name of the college or university, class/course list, completed number of credits/hours, and the date degree conferred (if applicable). Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. Licenses must be current at time of application. GRADUATE EDUCATION: One academic year of graduate education is considered to be the number of credits hours that your graduate school has determined to represent one academic year of full-time study. Such study may have been performed on a full-time or part-time basis. If you cannot obtain your graduate school's definition of one year of graduate study, 18 semester hours (or 27 quarter hours) should be considered as satisfying the requirement for one year of full-time graduate study. FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university.

Evaluations

The assessments for this job will measure the following Competencies: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork Please follow all instructions carefully. Errors or omissions may affect your eligibility and/or score. Once the application process is complete, a manual review of your resume and supporting documentation will occur to determine if you are eligible and among the best qualified as determined by the predetermined cutoff score. Your score is based on your responses to the assessment questionnaire. f you meet the minimum qualifications of this position, you may be presented with instructions on how to access the USA Hire Assessment. This additional online assessment is required and must be completed within 48 hours of submitting your application (which may be prior to the closing date of this announcement), unless you have requested Reasonable Accommodation for the USA Hire Competency Based Assessments. Your results will be kept on record for one year when applying for future jobs that require the same USA Hire Competency Based Assessments.

What to Expect Next

Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility and qualifications for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. To verify the status of your application, log into your USAJOBS account (https://my.usajobs.gov/Account/Login), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://www.usajobs.gov/Help/how-to/application/status/

Required Documents

Required documents for submission vary based on the authority you are using to apply (e.g., applying as a veteran, a current permanent Federal employee, a reinstatement, etc). Your complete application includes your resume, your responses to the online questionnaire, and documents which prove your eligibility to apply. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.

1. Your resume: IMPORTANT UPDATE: Your resume must not exceed two (2) pages. If your resume exceeds the two-page limit, you will be removed from consideration for this announcement. The resume and required supporting documentation should provide the minimum qualifications and relevant experience for the announced position. Must include the work schedule, hours worked per week, dates of employment, and duties performed. If multiple resumes are submitted by an applicant, only the last resume submitted will be reviewed for qualifications and referred for selection consideration, if eligible. The resume must not be more than 5MB and should be saved and uploaded as a PDF to maintain formatting and number of pages. We also accept GIF, JPG, JPEG, PNG, RTF, TXT, PDF, ODT or Word (DOC or DOCX). We do not accept PDF portfolio files. Page margins should be 0.5 inches, and font styles must be legible. Consider using 14-point size font for titles and 10-point for the main text. We recommend using a font like Lato, if available. Other widely available options are Calibri, Helvetica, Arial, Verdana, Open San Source Sans Pro, Roboto or Noro Sans. Additional guidance on writing a federal resume can be found at: USAJOBS Help Center - How do I write a resume for a federal job? The resume builder can help you create a resume using these recommendations and uses the information in your USAJOBS profile to help you get started. To ensure full credit for time worked regarding qualifications determinations your resume must include your work schedule. You are strongly encouraged to ensure your resume contains the number of hours worked per week and the specific dates of employment (i.e.,"40 hrs per week; 1/15/2020 - 1/14/2022" or "30 hrs per week; 1/15/2020 - Present").
2. Veteran's Documents: If applying using veteran's preference or under a Veteran's hiring authority you must submit the following documents: DD214 showing character of service, SF-15 Form and VA letter showing final percentage, or certification of expected discharge or release from active duty. Priority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician Eligible (PPP DoD MRNG): In order to receive this preference, you must choose the Military Reserve and National Guard Technician eligibility, and fill out and submit the Military Reserve and National Guard Technician PPP Self-Certification Checklist and copies of the appropriate documentation.
3. Current Federal Employees: You must provide a SF-50 (most current Gen Adj or WGI actions are best), or other equivalent official "Notification of Personnel Action" (Note: Request for Personnel Action (SF-52) is NOT acceptable.) Your SF-50 must reflect Tenure (Block 24) and Position Occupied (Block 34). Time-in-grade documentation: For current federal employees, or individuals who have served in a General Schedule (GS) graded position in the previous 52 weeks, your application must demonstrate you have met the one year time-in-grade requirement by the closing date of this announcement.
4. Transcripts (must include your name, the name of the college or university, class/course list, completed number of credits/hours, and the date degree conferred (if applicable): Education must be accredited by an accrediting institution recognized by the U.S. Department of Education. Licenses must be current at time of application. College transcript(s), required if qualifying based on education. Please review the link for ICTAP, ALL PPP ELIGIBILITIES AND OTHER SUPPORTING DOCUMENTS needed for proof of eligibility: Supporting Document.

Other Information

This position does not meet criteria for appointment of Reemployed Annuitants. The DoD criteria for hiring Reemployed Annuitants can be found at: DoDI 1400.25-V300. Tour of Duty: 1st Shift FLSA: Non-Exempt Bargaining Unit: No Selectee may be required to serve a trial/probationary period. Financial Disclosure Required Acquisition, Technology & Logistics(AT&L) NON-CAP: Position requires DoD Acquisition Engineering & Technical Management, Foundational certification within required timeframes. Selectee must also achieve 80 hours of Continuous Learning Points (CLPs) every 2-years. Click here for more details and Resources. Military spouses working remotely are exempt from in-person work under the conditions explained by OPM's February 12, 2025 memorandum and the March 20, 2025 Frequently Asked Questions.