Quality Assurance Specialist

Quantix; Cincinnati (OH); On-site; USD 70,000 - 90,000; Full time

Job summary

A leading supply chain platform for the chemical industry is seeking a Quality Assurance Specialist in Cincinnati, OH. This critical role involves managing event reporting, conducting audits, and ensuring compliance within the Chemical Transport Division. Ideal candidates will have a Bachelor's degree and experience in chemical transportation, with strong problem-solving and communication skills.

Benefits

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

Qualifications

• 3+ years' experience conducting thorough root cause analysis investigations.
• Experience in a chemical transportation environment preferred.

Responsibilities

• Manage all aspects of event reporting and investigation for the Chemical business.
• Lead root cause analysis and responses to complaints.
• Conduct internal audits and ensure compliance with quality management systems.

Skills

Clear and confident communication

Strong problem-solving skills

Results-driven

Ability to work in a team environment

Education

Bachelor’s degree in related field/industry

Tools

Microsoft Word

Microsoft Excel

Microsoft Teams

SharePoint

Job description

Direct message the job poster from Quantix

It's an exciting time to work at Quantix. We are on a fast growth trajectory, and every day we strengthen our position as the leading supply chain platform for the chemical industry.

The Quality Assurance Specialist, Chemical Transport Division a critical role in our Quality organization. The Chemical Transport Division is a environment with major operations across the country including the metro Houston area, Chicago, Port Allen, Cincinnati and Ohio. This role will be responsible for managing all aspects of event reporting and investigation for the Chemical business, working with cross-functional teams across the country.

The ideal candidate must have chemical transportation experience. Bring a bias for action to manage documenting and streamlining operational processes and workflows, such as root cause analysis for non-conformances and claims. Complete regular audits to ensure compliance with Quantix processes and critical work instructions. Multitask and prioritize to ensure customer commitment and expectation of investigations are achieved. We are looking for a detail-oriented, self-starter with excellent written and oral communication skills. This role will involve frequent and direct interactions with Quantix key customers.

In the performance of their respective tasks and duties all employees are expected to conform to the following:

Perform quality work within deadlines with or without direct supervision.

Interact professionally with other senior management, customers, and suppliers.

Work effectively as a team contributor, driving assignments to completion in a timely manner.

Support the efforts of management in meeting profit and growth objectives as established in the strategic business plan.

Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and the organizations.

Work safely, within the company guidelines, standard operating procedures (SOP) and Job Safety Analysis (JSA).

Requirements

Clear and confident communication

Strong problem-solving skills

3+ years' experience handling complaints and conducting thorough root cause analysis investigations and reporting.

Ability to work in team environment, while also delivering independent results

Results-driven

Thrives in a fast-paced environment.

Experience using Microsoft software including Word, Excel, Teams and SharePoint

Preferred qualifications

3+ years' experience as a complaint handler in a chemical transportation environment

Bachelor’s degree in related field/industry

Transportation Management System experience

Prior experience reviewing & revising with ISO 9001 work instructions

Abilities required

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential job functions.

While performing the responsibilities, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle or feel and to manipulate keys on a keyboard. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close vision.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Requirements

Requirements

Summary of essential job functions

This job includes the following duties and any other as assigned by current manager:

Record and evaluate complaint and claim submissions.

Communicate with internal departments (operations, customer service and 3PL teams) to acquire relevant complaint information and to incorporate vital input into the event reports.

Lead, manage and execute thorough root cause analysis and responses to complaints (NCRs, claims and service incidents) to ensure timely responses to customers.

Be a champion and leader for management of change and continuous improvement.

Manage implementation of and compliance with all quality management systems including documentation, internal and external audits.

Schedule, coordinate and conduct internal audits, document findings, and oversee implementation of corrective and preventative actions.

Participate in certification and other external audits, review audit findings and coordinate responses to findings and audit NCRs with appropriate department heads and process owners.

Develop metrics and create standard reports.

Collaborate with SME’s across divisions to validate or edit procedures, work instructions, and forms.

Conducting training sessions between divisions to educate employees on quality control, assurance, and improvement techniques.

Assist in controlled document, procedure, and work instruction annual reviews.

Ability to travel up to 25% of the time to visit terminal locations to perform audits and provide quality support

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Truck Transportation

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid maternity leave

Disability insurance

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