Quality Assurance Specialist

Seneca-Family-of-Agencies; California; Hybrid; USD 37,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off (PTO) — 5 weeks

11 Paid Holidays

Medical, dental, vision coverage

403b Retirement Plan

Employer-paid Employee Assistance Plan

Job summary

Seneca Family of Agencies is seeking a Quality Assurance Specialist to ensure regulatory compliance and maintain high standards of care across Sacramento T-STRTP programs. The role involves compiling documentation, collaborating with program staff, and supporting audits and accreditation processes.

The position is full-time and hybrid in California, with a starting hourly rate of $27.01–$29.51. Benefits include paid time off, holidays, and comprehensive health coverage.

Qualifications

• Bachelor's degree or equivalent experience in applicable field.
• 1+ year of administrative data entry experience preferred.
• Clearance requirements include TB test, fingerprinting, and applicable licensing where required.
• Proactive coordination with multiple departments and teams.

Responsibilities

• Create and maintain client records in HIPAA-compliant systems.
• Monitor and track required county health plan documentation per guidelines.
• Communicate with treatment teams about corrections or changes in documentation.
• Prepare compliance reports for leadership and external stakeholders.

Skills

Data entry

Attention to detail

Administrative support

Education

Bachelor's degree

Associate degree + 1 year experience

High school diploma + 2 years experience

Job description

• Pay or shift range: $27.01 USD to $29.51 USD
  The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.

Description

Make an impact behind the scenes. The Quality Assurance Specialist (QA Specialist) is responsible for ensuring compliance with regulatory standards, accreditation requirements, and organizational policies for assigned programs. The QA Specialist compiles, updates, and organizes all documentation for the clients within their program in collaboration with program staff, program leaders, and centralized administrative teams to ensure program compliance and maintain high standards of care and operational integrity. The QA specialist will support our Sacramento T-STRTPs.

About the Sacramento T-STRTP

The Sacramento T-STRTP (Transitional-Short Term Residential Therapeutic Program) serves children and youth ages 11-17 in a supportive, strength-based, culturally competent, youth-centered, family-driven, trauma-informed, family-like environment. The program provides short-term, individualized treatment designed to help children and youth stabilize at-risk behaviors that may interfere with permanency, with the goal of reducing re-entry into STRTP or higher levels of care. Through partnership with youth, caregivers, and other natural supports, Sacramento T-STRTP offers a space for healing, stability, and skill-building so youth can successfully transition back to a more permanent setting.

ABOUT SENECA

Seneca Family of Agencies has been nominated among the Bay Area's Top Workplaces for several consecutive years. We're committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff and our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities:

• Create and maintain client records for assigned program(s) according to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulatory body's requirements (such as Community Care Licensing, MediCal/Medicaid, etc.)
• Monitor and track required county health plan documentation, ensuring accurate completion according to established programmatic, county, and state guidelines
• Communicate with treatment teams regarding corrections or necessary changes on documentation
• Prepare compliance reports for leadership and external stakeholders, as required
• Ensure appropriate and timely distribution of Incident Reports
• Prepare charts for audits and accreditation surveys
• Conduct regular internal audits and review of client records to ensure accuracy and compliance
• Serve as a resource for program staff regarding compliance standards

Qualifications:

Required

• Education/experience requirements:
  • Bachelor's degree OR
  • Associate degree and 1 year of applicable work experience OR
  • High school diploma and 2 years of applicable work experience
  • Applicable work experience includes any administrative position (paid or unpaid) requiring frequent data entry, ability to prioritize multiple projects within strict deadlines, and coordination with multiple departments
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

Schedule

• Full-time, Hybrid
• Monday - Friday, 9am - 5:30pm
• Starting at $27.01 - $29.51 per hour
• Actual salary is dependent on creditable experience above the minimum qualifications for the role
• Salary increases each year
• 5 weeks of Paid Time off and 11 Paid Holidays
• Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
• Long-term disability, family leave, and life insurance
• 403b Retirement Plan
• Employer-paid Employee Assistance Plan
• Scholarship opportunities, ongoing training, and professional development opportunities
• Promotional opportunities across the agency in California

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.