Quality Assurance Specialist

Greatersyracuseworks; California; On-site; USD 55,000 - 75,000; Full time

Job summary

Elmcrest Children’s Center seeks a Quality Assurance Specialist to monitor, review, and analyze program operations ensuring high quality and regulatory compliance. The role includes auditing, policy maintenance, and coordination across departments.

You will manage documentation reviews, prepare registration materials, and support regulatory submissions while collaborating with leadership on quality improvement initiatives.

Qualifications

• High School Diploma or GED; Associates degree preferred.
• 1 year of QA/QI/auditing experience preferred.
• Proficient in Microsoft Office products (Excel, Word, PowerPoint, PowerBi) and EHR systems.

Responsibilities

• Work with all departments to ensure quality and regulatory compliance is well maintained in all processes, documents, procedures, and forms.
• Prepare for, facilitate, and execute internal and third-party audits, as necessary.
• Collect, gather, compiling, and preparing the materials for registration and submission to regulatory agencies.
• Develop, review, and maintain all agency policies and standard operating procedures.
• Assist with records release requests.
• Act as an investigator for all state operation agencies.
• Participate in Risk Management Committee, Residential Incident Review Committee, and Community-Based Incident Review Committee.

Skills

QA/QI auditing

Education

High School Diploma or GED

Associates degree preferred

Tools

Microsoft Office

Excel

PowerPoint

PowerBi

Word

Electronic Health Records (EHR)

Job description

# Quality Assurance SpecialistMain Campus - Syracuse, NY 13224Education LevelHigh School## DescriptionThe Quality Assurance Specialist (QAS) reports to the Quality Control and Improvement Manager. The QAS monitors, reviews, & analyzes program operations to assure high quality and compliance of services being delivered at Elmcrest Children’s Center. As a member of the Quality Assurance team, the QAS creates, manages, reviews, and completes internal reviews of all program operations’ documentation, focused reviews, and problem identification. Makes appropriate recommendations to program for improvement, as necessary. The QAS communicates all important developments and findings from internal reviews to program leadership and will complete the necessary follow-ups on programs response to findings, ensuring all findings have been addressed.The QAS will create, monitor, and maintain a database that tracks compliance and areas of underperforming quality standards with timelines as mandated by applicable agency, state, and federal guidelines as well as accrediting organizations. Responsible for ongoing tracking of all necessary chart documentation.**Responsibilities:*** · Work with all departments to ensure quality and regulatory compliance is well maintained in all processes, documents, procedures, and forms.* · Work in accordance with Quality Assurance Compliance Plan to provide oversight and review of documentation practices, broad policy implementation, record review, retention, and accessibility.* · Work in accordance with Quality Administration Plan to provide oversight and review of quality improvement measures within all departments.* · Maintain a broad understanding of new and existing regulations that may impact the organization’s processes and/or services.* · Familiarity with regulations pertaining to DOH, OMH, OPWDD, OCFS, etc.* · Provide quality and regulatory support to any department that will require assistance.* · Preparing for, facilitating, and executing internal and third-party audits, as necessary.* · Responsible for collecting, gathering, compiling, and preparing the materials needed for registration and submission to regulatory agencies.* · Develop, review, and maintain all agency policies and standard operating procedures.* · Assist with records release requests.* · Act as an investigator for all state operation agencies.* · Participate in and function, at times, in a role for Risk Management Committee, Residential Incident Review Committee, and Community-Based Incident Review Committee.* · Other Duties as Assigned: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.## Qualificationso High School Diploma or GED,o Associates Degree preferred.o 1 year of QA/QI/Auditing experience preferred.· Additional Eligibility Qualifications:o Ability to proficiently use Microsoft Office Products (Excel, Word, PowerPoint, PowerBi, etc.)o Practical understanding of Electronic Health Record use and functionality.**Essential Job Qualifications:**· Ability to lift 25 pounds without assistance.· Ability to sit, squat, crouch and stand for elongated periods of time.· Ability to lift arms over head in upward reaching motion.· Ability to walk up and downstairs up to several times per day.· Valid driver’s license and auto insurance, free from major infractions and deemed acceptable to our insurance carrier.· Varying levels of travel as determined by departmental needs may be required with this position.**Competencies:**o Demonstrated ability to identify trends and conduct root-cause analyses.o Ability to provide constructive feedback with a focus on improved quality.o Ability to communicate in a positive/professional manner both orally and written.o Ability to follow detailed instructions with a high degree of accuracy.o Ability to work independently; complete tasks in the allotted time frame.o Strong problem-solving skills and decision-making skills.o Ability to work at multiple locations when required.