Quality Assurance Specialist

Hands Of Heartland Inc; Bellevue (NE); Presencial; USD 48 000 - 52 000; Tempo integral

Resumo da oferta

Hands of Heartland Inc. in Bellevue, NE is seeking a Quality Assurance Specialist to join our team. This full-time professional role focuses on ensuring compliance, quality of service delivery, and accurate documentation of support activities.

The ideal candidate has a High School Diploma and 1–3 years of QA or compliance experience, a valid driver’s license, and the ability to pass background checks. Some travel to support multiple locations is expected.

Qualificações

• High School Diploma required.
• 1–3 years in quality assurance or compliance.
• Valid driver’s license and clean driving record.
• Background checks must be clear and applicant must be at least 18.

Responsabilidades

• Monitor adherence to state licensing, certification rules, accrediting requirements, and policies.
• Conduct quality assurance audits, present outcomes and recommendations to management.
• Manage complaints and risk-related issues, promoting timely resolutions.
• Make site visits to ensure quality and implementation of IDD services.
• Ensure quality and professionalism of all agency programs.
• Assist in producing periodic written reports reviewing needs and recommendations.
• Help develop training curricula for staff to ensure quality delivery.
• Establish cooperative relationships with outside agencies for program services.

Conhecimentos

Time management

Interpersonal skills

Organized

Computer skills

Formação académica

High School Diploma

Ferramentas

Word

Excel

Outlook

Descrição da oferta de emprego

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Quality Assurance Specialist

Full Time Professional Bellevue, NE, US

30+ days ago Requisition ID: 1976

Salary Range: $48,000.00 To $52,000.00 Annually

At Hands of Heartland, we operate on the idea that people with developmental disabilities can do just about anything they put their minds to and that they deserve a safe, supportive, and creative community in which to explore and achieve their aspirations.

We are looking for someone to join our Quality Assurance department as we grow and serve more individuals.

Location

This position’s home office will be located in the Omaha metro area, supporting several locations. Some tr avel is expected. Frequency of travel is dependent on the area locations of QA needs/support.

The Quality Assurance Specialist is responsible for ensuring compliance and quality aspects of service delivery. This position assists our Quality Assurance team to ensure Hands of Heartland is providing the best possible support to those receiving services and consistent, accurate, documentation of those support activities.

Essential Duties & Responsibilities

• Monitor the adherence to current state licensing and certification rules and regulations, accreditation requirements, and organizational policies and procedures.
• Conduct quality assurance audits, presenting outcomes and recommendations for improvements to management.
• Manage complaints and risk-related issues, promoting positive, timely resolutions.
• Make site visits to ensure quality and implementation of IDD services.
• Ensure that quality and professionalism of all agency programs are maintained.
• Assist in the production of periodic written reports to review identified needs and/or recommendations for quality assurance.
• Assist in assessing and developing training curriculum for staff of all levels to ensure delivery of quality services.
• Establish and maintain cooperative working relationships with outside agencies to facilitate the appropriate use of program services.
• Other duties as assigned

Education & Experience

• High School Diploma
• One to three years' experience in quality assurance or compliance related field
• Must have a valid driver's license and clear driving record
• Must be able to pass all background checks
• Must be at least 18 years old

Knowledge, Skills & Abilities

• Must have excellent time management skills
• Must possess well developed interpersonal and communication skills with the ability to communicate effectively and work collaboratively with all levels of staff within the organization.
• Must be highly organized and responsive to immediate needs.
• Must have sufficient knowledge of computer systems (Word, Excel and Outlook) to develop and maintain necessary programs to support quality assurance activities.