Quality Assurance Senior Engineer- Cook (Information Systems Analyst II Option A)

Illinoiscomptroller; Chicago (IL); Hybrid; USD 90,000 - 132,000; Full time

Benefits offered by this job

Health insurance

Pension plan

Flexible work schedule

Paid time off

Job summary

Department of Innovation & Technology (DoIT) in Chicago is seeking a Quality Assurance Senior Engineer- Cook County. You will lead QA efforts, design and enforce QA policies, and collaborate with development teams to ensure quality software across the SDLC.

Ideal candidates will have 3+ years in QA within an Application Services or MIS environment, familiarity with ITIL, and experience with Salesforce or ServiceNow. Hybrid work schedule available, with in-office needs 1–5 days per week.

Qualifications

• Requires four years of college coursework in CS or related field.
• Requires three years of professional experience in Application Services / MIS environment.

Responsibilities

• Under direction, serves as QA Lead for Cook County, designing and enforcing QA policies aligned with ITIL.
• Provides QA services for systems, including designing, delivering, and executing manual and automated tests and analytics.
• Mentors QA staff and trains teams in QA standards and best practices.
• Keeps abreast of new developments in IT and QA through ongoing education and conferences.
• Performs other duties as required within the scope of duties enumerated.

Skills

QA processes

Test automation

Data analytics

ITIL SDLC

Education

Four-year college coursework in CS

Tools

Salesforce

ServiceNow

Test frameworks

Job description

Quality Assurance Senior Engineer- Cook (Information Systems Analyst II Option A)

We continually strive for a workforce that reflects the growing diversity within the State of Illinois. A variety of employee backgrounds, perspectives, ideas and experiences are crucial to our ability to most effectively serve the public. Bilingual skills welcome

Reasonable Accommodation Statement

The State of Illinois is committed to working with and providing reasonable accommodations to people with disabilities. Further, federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job, interview for a job, or for any other activity related to the hiring process. Examples of reasonable accommodation include, but are not limited to, making a change to the application process (if possible), providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

To be provided a Reasonable Accommodation during the hiring process, you will need to provide a certification of disability from a physician, psychiatrist, school official or an Illinois Department of Human Services (DHS) Division of Rehabilitation Services (DRS) Vocational Rehabilitation (VR) Counselor. Supporting documentation should be uploaded under My Documents → Additional Documents section for each application.

Any questions on Reasonable Accommodations can be directed to Central Management Services Disability Resource Center at [e-mail] or call [phone] for further information and to request or discuss an accommodation.

Sponsorship for Employment

The State of Illinois does not provide sponsorship for employment visa status (e.g. H-1B visa status), nor is the State able to provide extensions of optional practical training (OPT) under the STEM-designated degree program for F-1 students. To be considered for permanent employment with the State of Illinois, applicants must be currently authorized to work in the United States on a full-time basis.

Disclosure of Salary Information

In compliance with the Illinois Equal Pay Act, 820 ILCS 112/1 et seq., the State does not seek, request, or require a job applicant’s wage or salary history. Employment decisions are not made based on an applicant’s wage or salary history. To that end, please do not include wage or salary information in your resume or other profile or application materials.

Job Requisition ID: 58317
Opening Date: 08/28/2026
Closing Date: 09/14/2026
Agency: Department of Innovation and Technology
Class Title: INFORMATION SYSTEMS ANALYST II - 21166
Skill Option: Application Services - Information Technology
Bilingual Option:
Salary: Anticipated Starting Salary $8,060 monthly; Full Range $8,060 - $11,851 monthly
Job Type: Salaried
Category: Full Time
Number of Vacancies: 1
Bargaining Unit Code: RC063 Professional Employees, Educators,Juvenile Justice School Counselors and Special Education Resources Coordinators,and Physicians AFSCME
Merit Comp Code: None
Work Hours: 8:30 AM - 5:00 PM Monday - Friday (Work Hours may Vary)
Anticipated Hybrid Work Schedule Availability: 1 to 5 Days per week in office, depending on operational needs
Headquarter Location: Chicago - 555 W Monroe St
Work County: Cook
Agency Contact: [e-mail]

This position is a union position; therefore, provisions of the relevant collective bargaining agreement/labor contract apply to the filling of this position.

Proof of educational coursework is required. Acceptable proof of coursework includes unofficial transcripts, copies of official transcripts, account records (including screenshots) of academic coursework, and any similar documents created by an academic institution.

Why Work for Illinois?

Working with the State of Illinois is a testament to the values of compassion, equity, and dedication that define our state. Whether you’re helping to improve schools, protect our natural resources, or support families in need, you’re part of something bigger—something that touches the lives of every person who calls Illinois home.

No matter what state career you’re looking for, we offer jobs that fit your life and your schedule—flexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

Are you looking for a rewarding career with an organization that values their staff? The Department of Innovation & Technology (DoIT) is seeking to hire qualified candidates with the opportunity to work in a dynamic, creative thinking, problem solving environment. This position serves as the Quality Assurance Senior Engineer- Cook for the Department of Innovation & Technology (DoIT). You will lead a team of engineers and analysts in developing and enforcing QA policies aligned with ITIL and industry best practices, ensuring high quality software delivery throughout SDLC. You will collaborate closely with development teams, providing mentorship in QA methodologies, data-driven analysis, and modern test frameworks that elevate product quality and operational performance. By leveraging advanced analytics, you will identify root causes, drive continuous improvement, and deliver meaningful insights to leadership. If you possess these knowledges, skills, abilities, and experience, we invite you to apply for this position to join the DoIT Team!

As a State of Illinois employee, you receive a comprehensive benefits package including:

• Competitive Group Insurance benefits including health, life, dental and vision plans.
• Flexible work schedules (when available and dependent upon position).
• 10 -25 days of paid vacation time annually (10 days for first year of state employment).
• 12 days of paid sick time annually which carry over year to year.
• 3 paid personal business days per year.
• 13-14 paid holidays per year dependent on election years.
• 12 weeks of paid parental leave.
• Pension plan through the State Employees Retirement System.
• Deferred Compensation Program – voluntary supplemental retirement plan.
• Optional pre-tax programs -Medical Care Assistance Plan (MCAP) & Dependent Care Assistant Plan (DCAP).
• Tuition Reimbursement Program and Federal Public Service Loan Forgiveness Program eligibility.

For more information regarding State of Illinois Benefits follow this link: https://www2.illinois.gov/cms/benefits/Pages/default.aspx

Essential Functions

• Under administrative direction, serves as the Quality Assurance Senior Engineer- Cook County for the Department of Innovation & Technology (DoIT) performing complex professional and advisory functions in Application Services for the Quality Assurance Unit, including designing, implementing, and enforcing Department standards and polices to maintain alignment with State of Illinois quality assurance requirements and Information Technology Library (ITIL) frameworks, reflecting industry best practices.
• Provides coordination and conducts quality assurance services for systems supported by the division, including designing, delivering, and executing manual and automated tests test cases, and test suites, that maintain functional accuracy, system stability, and long-term maintainability.
• Mentors and provides training and guidance of quality assurance standards to various units within the Department on QA best practices, including testing design, defect management, testing tools, quality standards, test documents and analytics.
• Serves as a designated lead worker.
• Keeps abreast of new developments in the information technology field by continuing education through online training platforms, meetings, training sessions, seminars, and conferences to increase familiarity with and remain current on products, vendors, techniques, and procedures.
• Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.

Minimum Qualifications

• Requires knowledge, skill, and mental development equivalent to four (4) years of college with coursework in computer science or directly related fields.
• Requires three (3) years of professional experience in Application Services, management information systems environment, computer application development, or a related Information Technology field.

Specialized Skills

• Requires three (3) years professional experience designing, implementing, and maintaining software quality assurance processes, including creating and executing test cases and test suites, overseeing the defect lifecycle, validating software releases, monitoring production release processes, and developing quality assurance documentation such as reports, operational manuals, or user guides.
• Requires three (3) years professional experience with data processing operations and relational databases and test frameworks and reporting tools, including delivering quality metrics and generating and analyzing data to evaluate performance against established standards.
• Requires three (3) years of professional experience working with Salesforce, ServiceNow, or other similar Software as a Service (SaaS) platform through activities to include designing and executing test strategies, leveraging automation frameworks, optimizing test coverage, and coordinating quality assurance services for multiple enterprise systems.
• Requires three (3) years of professional experience applying System Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) principles, including enforcing department standards and policies, monitoring adherence to quality assurance frameworks, supporting audit activities, and aligning processes with established governance requirements.

Preferred Qualifications

• Three (3) years professional experience designing, implementing, and maintaining software quality assurance processes, including creating and executing test cases and test suites, overseeing the defect lifecycle, validating software releases, monitoring production release processes, and developing quality assurance documentation such as reports, operational manuals, or user guides.
• Three (3) years professional experience with data processing operations and relational databases and test frameworks and reporting tools, including delivering quality metrics and generating and analyzing data to evaluate performance against established standards.
• Three (3) years of professional experience working with Salesforce, ServiceNow, or other similar Software as a Service (SaaS) platform through activities to include designing and executing test strategies, leveraging automation frameworks, optimizing test coverage, and coordinating quality assurance services for multiple enterprise systems.
• Three (3) years of professional experience applying System Development Life Cycle (SDLC) and Information Technology Infrastructure Library (ITIL) principles, including enforcing department standards and policies, monitoring adherence to quality assurance frameworks, supporting audit activities, and aligning processes with established governance requirements.
• Three (3) years professional experience serving as lead worker to professional IT staff, including assigning and reviewing work, mentoring and training team members, monitoring staff engagement and adherence to quality assurance standards, and providing performance input to supervisors.
• Three (3) years professional experience utilizing test analytics and metrics, including delivering quality metrics to leadership, monitoring quality management systems, applying advanced data analytics to identify trends and root-causes, and recommending quality improvement strategies.
• Ability to analyze data logically and exercise sound judgement in defining and evaluating problems of an operational or procedural nature.
• Ability to gain and maintain effective working relationships with associates, vendors, clients, and others.
• Ability to lead and coordinate cross-functional teams, aligning individual contributions toward shared goals to consistently deliver high-impact results.
• Developed verbal and written communication skills to present technical information clearly and precisely to diverse audiences, including business users, development teams, agency executives, and others.

Conditions of Employment

Note: All applicants must be able to meet the following Conditions of Employment, with or without reasonable accommodation, to be considered for this position. The State of Illinois complies with federal and state disability laws and will make reasonable accommodations for applicants and employees with disabilities.

• Requires the ability to verify identity.
• Requires employment authorization to accept permanent full-time position with the State of Illinois.
• Requires the ability to pass a position specific, agency required background check and requires self-disclosure of criminal history.
• Requires the ability to travel in the performance of duties.
• Requires the ability to work outside of normal hours to meet deadlines and requires the ability to serve in an on-call capacity.
• Requires the ability to use agency supplied equipment such as laptop, personal computer, work cell phone, etc.
• Requires the ability to work overtime including scheduled, unscheduled, short notice, evening, weekends, and holidays.
• Requires the ability to attend seminars, conferences, and training to remain current on methods, tools, ideologies, or other industry related topics relevant to job duties.
• Requires the ability to lift and carry objects or equipment weighing up to 10 pounds. This is considered sedentary work as defined by the U.S. Department of Labor (20 CFR 404.1567(a)). Sedentary work involves lifting no more than 10 pounds at a time and requires occasional lifting, carrying, walking, and standing.
• The conditions of employment listed are incorporated and/or related to any duties included in the position description.

This position DOES contain “Specialized Skills” (as that term is used in CBAs).

The Department of Innovation & Technology (DolT) is the state's IT agency delivering an enterprise approach to statewide technology, innovation, and telecommunication services, as well as policy and standards development, lifecycle investment planning, and cybersecurity services. With over 1,500 employees, DolT delivers IT services and innovative solutions to customer agencies to improve services provided to Illinois residents, DolT offers employees the opportunity to advance their careers, develop new skills and reach their potential, both personally and professionally. DoIT is committed to promoting and preserving a workplace culture that embraces diversity and inclusion. We welcome and value employees with different backgrounds, life experiences and talents. It is the collective sum of our individual differences that provides a broad perspective, leading to greater innovation and achievement. In recruiting for our team, we recognize the unique contributions of each applicant regardless of culture, ethnicity, race, national origin, sex, gender identity and expression, age, religion, disability, and sexual orientation.