Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 52,000 - 76,000; Full time

Job summary

Wisconsin Community Services is seeking a Quality Assurance & Quality Improvement Support Specialist for the Bakari Center in Milwaukee. This role supports the QA/QI Supervisor to plan, monitor, and improve program operations, with emphasis on compliance and evidence-based practices for youth in a residential setting.

The position involves daily MAR monitoring, audits, training plan development, and data collection to support program outcomes while upholding client confidentiality and licensing

Qualifications

• Minimum of a high school diploma or equivalent; bachelor's degree preferred.
• At least 1 year of social service program experience.
• Experience monitoring client services, program compliance, and quality assurance.
• Demonstrated cultural competence with diverse populations.
• Knowledge of youth ages 12–17 and related needs.
• Valid driver's license and acceptable driving record.

Responsibilities

• Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract and regulatory requirements.
• Monitor Medication Administration Records daily and document accurately.
• Ensure food service meets licensing requirements (DCF 52).
• Conduct file audits on staff and youth records; perform facility audits for compliance.
• Develop and monitor supply ordering, training plans, and program templates with management.
• Support office operations, including phone coverage and paperwork processing.
• Engage in youth and family surveys; support outcome measurements and evaluations.
• Maintain client confidentiality and adhere to licensing and agency policies.

Skills

Quality assurance

Program monitoring

Cultural competence

Youth services experience

Communication

Documentation

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Job Code: 2026-SPECIALI-062 Location: Milwaukee Department: Residential Treatment Center FT/PT Status: Full Time Job Responsibilities:

Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services (WCS)

Specialized Services Program – Bakari Center

Position Summary

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation

The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program; Multi-system youth (Delinquency and CHIPS) in transition; Wraparound Milwaukee youth; Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by CYFS

Essential Functions

• Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.
• Daily monitoring of Medication Administration Records.
• Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.
• Ensure that the center's food service meets the requirements of DCF 52.
• Conduct electronic and/or paper file audits on staff and youth records.
• Conduct facility audits to ensure compliance with DCF 52.
• Develop, implement, and monitor an ordering system for Bakari Center supplies.
• Develop and support the implementation of the daily activity schedule.
• Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.
• Support main office operations, including answering phones, monitoring deliveries and paperwork.
• Conduct surveys for the program with youth and families.
• Develop training plans for new staff and assist in facilitating training.
• Monitor fidelity to treatment models and evidence-based practices.
• Ensure that services reflect the objectives of the treatment model and include significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population.
• Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.
• Keep appropriate documentation for all funding sources.
• Uphold and promote a positive and supportive culture for youth and staff.
• Maintain client confidentiality within all written and verbal communications
• Adhere to state licensing requirements.
• Adhere to WCS Policies and Procedures.
• Other duties as assigned.

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Job Qualifications

Minimal Qualifications

• Minimum of a high school diploma or equivalent and bachelor's degree preferred.
• One year minimum of social service program experience.
• Experience monitoring client services, program compliance, and quality assurance.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Knowledge and skills to work with population age 12-17.
• Valid driver's license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, and driver's license check.

Other Job Information (if applicable)

Physical Demands

May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment

Work is performed in a Residential Care Center. Must be comfortable being around and/or interacting with children with significant mental health needs. Flexible work schedule may be required from time to time.

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.

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