Crisis Stabilizer - Youth CCS

Wisconsin Community Services, Inc.; Milwaukee (WI); On-site; USD 36,000 - 58,000; Full time

Job summary

Wisconsin Community Services, Inc. is seeking a Crisis Stabilizer for Youth CCS in Milwaukee.

You will operate within Wraparound/REACH/Youth CCS teams, delivering crisis stabilization, skill development, and community-based supports for youth and young adults with mental health and co-occurring needs. The role emphasizes strength-based, trauma-informed, person-centered care, with on-call de-escalation, documentation, and collaboration with schools, families, and medical staff.

Qualifications

• Minimal qualifications include a High School Diploma or equivalent and 2 years of experience serving people with mental health, substance use, and co-occurring needs preferred; Bachelor's Degree preferred.
• Knowledge and abilities include working with a mental health and substance use recovery population, strong assessment and interviewing skills, and the ability to handle difficult situations.

Responsibilities

• Act as a member of Wraparound, REACH, and Youth CCS teams providing services to youth and young adults with mental health, substance use, and co-occurring needs.
• Build on the person’s strengths to meet individualized recovery needs with person-centered services.
• Provide crisis stabilization services including training in communication, problem solving, self-regulation, and daily living skills.
• Document all contacts and maintain case files per agency policy and regulations.
• Attend staff meetings and trainings; adapt daily schedule to meet program needs.
• Work in community settings including homes and other community locations, with on-call coverage 24/7.

Skills

Rapport building

Assessment skills

Interviewing skills

Crisis intervention

Time management

Multitasking

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Crisis Stabilizer - Youth CCS

Job Code: 2026-SPECIALI-071 Location: Milwaukee Department: Youth CCS FT/PT Status: Full Time

WCS is a nonprofit human services organization that works with individuals to overcome adversity. We believe that all services should be person-centered, strength-based, trauma-informed and culturally competent. We seek compassionate, highly motivated, talented candidates to join our dedicated staff.

The Crisis Stabilization position serves as a member of the Wraparound, REACH, and/or Youth CCS team providing individual skill development and enhancement services to support youth and young adults reach their recovery goals. The Crisis Stabilizer serves youth at various stages of their recovery from mental health, substance use, and co-occurring needs by embracing the youth’s strengths to meet their identified needs. The Crisis Stabilizer role varies on each team and services are provided in the community to meet the needs identified in the Plan of Care.

Essential Functions

• Act as a member of the Wraparound, REACH, and Youth CCS teams providing services to youth and young adults with mental health, substance use, and co-occurring needs.
• Build off the person’s strengths to meet their individualized recovery needs. All services will be person-centered and directed by the individual being served.
• Provide crisis stabilization services, including individual skill development and enhancement services related to training in communication, interpersonal skills, problem solving, decision making, self-regulation, conflict resolution, and other specific needs identified in the Plan of Care.
• Services also include training in daily living skills related to personal care, daily tasks, transportation, school, and accessing and connecting to community resources and services (including healthcare services) and other specific daily living skills identified in the Plan of Care.
• Utilize various methods to serve people including but not limited to: on-call de-escalation, role modeling, monitoring, mentoring, supervision, assistance, and cuing.
• Provide services in the community including homes and other community locations.
• On-call 24 hours per day, 7 days per week, to provide de-escalation to youth and young adults in crisis to assist with self-regulation and problem-solving through challenging situations.
• Participate as a team member in team meetings with the individual to create a Plan of Care, identify and prioritize goals, and monitor progress toward meeting identified needs.
• Appropriately document all contact with the people being served and team members to adhere to program requirements.
• Responsible for accurate documentation and maintaining a case file as required by agency policy, government regulations, and applicable local, state, and federal codes.
• Attend and participate in staff meetings, in-service training, seminars, and conferences as required.
• Responsible for maintaining flexibility in daily work schedule to adequately meet program needs.
• Responsible for adhering to agency policies and procedures while carrying out daily responsibilities.

Other Duties And Responsibilities

• Ensure people are able to get transportation to all Wraparound, REACH, and Youth CCS related appointments.
• Other job-related duties as may be necessary to carry out the responsibilities of the position.

Job Qualifications

Minimal Qualifications: High School Diploma or equivalent required and 2 years of experience serving people with mental health, substance use, and co-occurring needs preferred; Bachelor’s Degree preferred. Meet all WCS and contractor requirements for criminal and caregiver background checks and driver’s record. Valid driver’s license, automobile, and sufficient insurance to meet agency requirements are required.

Knowledge, Skills and Abilities: Knowledge and skills to work with a mental health and substance use recovery population; organization skills; experience in working with youth and young adults in recovery who have mental health and/or substance use needs; ability to quickly develop rapport with people, excellent assessment and interviewing skills; good understanding of mental health needs; strong understanding of the substance use population; ability to work through difficult situations; flexible and able to multitask throughout the work day; effective use of time and resources to help maintain quality Wraparound/REACH/Youth CCS services.

Other Job Information (if Applicable)

Work Relationship and Scope: Reports directly to the Ancillary Supervisor in the Wraparound/REACH/Youth CCS Programs. Acts as a liaison with Wraparound/REACH/Youth CCS Team members, schools, community medical staff, family members, etc. as needed.

Personal Attributes: Follow agency Code of Conduct and Leadership Code of Conduct; adhere to established policies and procedures of the agency and of all funding sources; conduct self in an ethical manner; maintain professional and positive relationships with program staff, other WCS staff, people being served, and all external persons and agencies involved with service provision; sensitivity toward cultural, ethnic and disability issues; demonstrate commitment to agency values and mission.

Working Conditions: Work is performed primarily in the community, including people's homes and various community-based locations. Ability to work in an office setting. Hours average 40 hours per week.

Physical Demands: Position is mobile with significant time spent in the community, including transporting youth and young adults, home visits and attending meetings; driving throughout Milwaukee County; must be able to go up and down stairs.

Wisconsin Community Services is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, disability status or any other characteristic protected by federal, state or local law.