Quality Assurance & Quality Improvement Support Specialist

Graceworks Lutheran Services; Milwaukee (WI); On-site; USD 42,000 - 62,000; Full time

Job summary

Wisconsin Community Services in Milwaukee is seeking a Quality Assurance & Quality Improvement Support Specialist to assist the QA/QI Supervisor in planning, monitoring, and implementing systemic practices that improve program outcomes.

The Center is licensed under DCF 52 to serve youth in a residential treatment setting and requires adherence to contract, regulatory, and treatment model specifications while emphasizing youth engagement and evidence-based practices.

Qualifications

• One year minimum of social service program experience.
• Ability to work respectfully with diverse populations.
• Knowledge of serving youth aged 12-17.

Responsibilities

• Assist QA/QI Supervisor to ensure QA, continuous improvement, and compliance.
• Monitor daily records (medication administration records and youth files) for accuracy.
• Support program operations and office tasks as needed.
• Develop and support daily activity schedules and program plans.

Skills

Social service program experience

Quality assurance monitoring

Cultural competence

Youth population experience

Education

High school diploma or equivalent

Bachelor's degree preferred

Job description

Wisconsin Community Services is an Equal Opportunity Employer (M/F/Disability/Vet).

Quality Assurance & Quality Improvement Support Specialist

Job Code: 2026-SPECIALI-062

Location: Milwaukee

Department: Residential Treatment Center

FT/PT Status: Full Time

Job Responsibilities:

Quality Assurance & Quality Improvement Support Specialist

Wisconsin Community Services (WCS)

Specialized Services Program – Bakari Center

Position Summary:

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation

The Center is licensed under DCF 52 to provide a Type II residential treatment facility for 24 youth (ages 12-17). Residents include adjudicated youth under Department supervision including youth in the Milwaukee County Accountability Program; Multi-system youth (Delinquency and CHIPS) in transition; Wraparound Milwaukee youth; Youth who are receiving Aftercare upon release from a juvenile correctional facility; and, Other youth as approved by CYFS

Essential Functions:

Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatmentmodel, and agency requirements.

Daily monitoring of Medication Administration Records.

Dispense medications to youth as scheduled in accordancewith Bakari Center policies and procedures including accurate documentation.

Ensure that the center’s food service meets the requirementsof DCF 52.

Conduct electronic and/or paper file audits on staff andyouth records.

Conduct facility audits to ensure compliance with DCF 52.

Develop, implement, and monitor an ordering system forBakari Center supplies.

Develop and support the implementation of the daily activityschedule.

Develop template/model for program plans, goals, andpolicies and procedures in conjunction with Program Manager.

Support main office operations, including answering phones,monitoring deliveries and paperwork.

Conduct surveys for the program with youth and families.

Develop training plans for new staff and assist infacilitating training.

Monitor fidelity to treatment models and evidence-basedpractices.

Ensure that services reflect the objectives of the treatmentmodel and include significant attention to youth engagement, positivereinforcement, and use of evidence-based best practices for a high-risk,vulnerable youth population.

Assist implementation of outcome measurements and evaluationby obtaining information and feedback from both internal (clients and staff)and external (funding sources and other community agencies) customers.

Keep appropriate documentation for all funding sources.

Uphold and promote a positive and supportive culture foryouth and staff.

Maintain client confidentiality within all written andverbal communications

Adhere to state licensing requirements.

Adhere to WCS Policies and Procedures.

Other duties as assigned.

PM21

Job Qualifications:

Minimal Qualifications:

• Minimum of a high school diploma or equivalent and bachelor’s degree preferred.
• One year minimum of social service program experience.
• Experience monitoring client services, program compliance, and quality assurance.
• Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
• Knowledge and skills to work with population age 12-17.
• Valid driver’s license, automobile, and insurance sufficient to meet agency requirements.
• Meet all the employee requirements including references, criminal background check, and driver’s license check.

PHYSICAL DEMANDS:

May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

WORK ENVIRONMENT:

Work is performed in a Residential Care Center. Must be comfortable being around and/or interacting with children with significant mental health needs. Flexible work schedule maybe required from time to time.

Wisconsin Community Services is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, sexual orientation, gender identity, national origin, veteran, disability, status or any other characteristic protected by federal, state, or local law.