Quality Assurance & Process Improvement Specialist

Resource-Label-Group; Minneapolis (MN); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision coverage

401(k) retirement plan

Onsite training and growth

Job summary

Resource Label Group is seeking a Quality Technician to help prepare and implement QA policies, perform routine inspections, and identify production issues at our Minneapolis facility. You will document QA activities, support continuous improvement, and collaborate with management to ensure high quality standards across products and services.

The role emphasizes attention to detail, data collection, and proactive quality control measures.

Qualifications

• Adaptability to changing work environment and handling multiple demands.
• Proficient with Microsoft Office; office equipment knowledge.
• Ability to manage budgets and contribute to profits; conserve resources.
• Strong customer service skills; responsiveness to customer needs.
• Excellent interpersonal skills; conflict resolution.
• Teamwork-focused; open to feedback and collaboration.
• Clear and persuasive oral communication; active listening.
• Ability to apply common sense to instructions and solve problems.
• Willingness to make decisions; sound judgment and reasoning.
• Strong problem-solving; analytical thinking in group settings.
• Professional demeanor; treats others with respect; reliable.
• Effective planning and organizational skills.

Responsibilities

• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Developing quality standards, conducting tests, and identifying issues in the production of our products or services.
• Ensure that standards and safety regulations are observed.
• Address and discuss issues and proposed solutions with superiors.
• Document quality assurance activities and create audit reports.
• Make recommendations for improvement.
• Create training materials and operating manuals.
• Exhibits thoroughness and consistency when conducting quality control, testing, and audits.
• Is proactive in non-conformance prevention and maintains a desire to help the organization to consistently achieve high quality and service expectations.
• The overall job performance meets the satisfaction of the Quality Control Supervisor/Management Representative.
• Assists with nonconformance Return Material Authorization (RMA) investigations and continuous improvement initiatives. Assists in updating RMAs in the ERP system when requested by a manager.
• Attends scheduled meetings and training sessions as needed to support quality control activities and employee development.
• Conducts customer-specific, routine quality control and testing as identified on production tickets and checklists.
• Conducts testing and collects production performance data as needed in support of non-routine quality control checks.

Skills

Adaptability

Computer

Cost Consciousness

Customer Service

Interpersonal

Teamwork

Oral Communication

Reasoning Ability

Judgment

Problem Solving

Professionalism

Planning/Organizing

Job description

Resource Label Group is seeking a Quality Technician to help prepare and implement QA policies, perform routine inspections, and identify production issues at our Minneapolis facility. You will document QA activities, support continuous improvement, and collaborate with management to ensure high quality standards across products and services.

The role emphasizes attention to detail, data collection, and proactive quality control measures.