Quality Assurance Pro: Audits, Standards & Improvements

Resource Label Group; Minneapolis (MN); On-site; USD 30,307 - 34,440; Full time

Job summary

Resource Label Group is seeking a Quality Technician to support QA policies, perform inspections, and identify production issues at our Minneapolis facility. You will help develop quality standards, document audits, and participate in root-cause analysis and training material creation.

The role emphasizes adherence to safety regulations, proactive nonconformance prevention, and collaboration with supervisors to ensure high quality and service levels.

Qualifications

• Adaptability to changes in the work environment; manages competing demands; adjusts approach to fit situation.
• Computer literate; proficient with Microsoft Office; knowledge of office equipment.
• Cost-conscious; works within budget; conserves resources.
• Customer service mindset; handles difficult or emotional customer situations; seeks feedback to improve service.
• Strong interpersonal skills; resolves conflicts; open to others' ideas.
• Teamwork-oriented; supports others to succeed; values team success.
• Excellent oral communication; speaks clearly and persuasively; active listening.
• Strong reasoning ability; applies common sense to instructions; handles multiple variables.
• Sound judgment; explains reasoning; involves others in decisions; timely decisions.
• Excellent problem solving; analyzes information; develops alternatives; collaborative problem solving.
• Professional demeanor; stays calm under pressure; follows through on commitments.
• Planning and organizing; prioritizes tasks; uses time efficiently; sets goals.

Responsibilities

• Preparing and implementing quality assurance policies and procedures.
• Performing routine inspections and quality tests.
• Identifying and resolving workflow and production issues.
• Developing quality standards, conducting tests, and identifying issues in the production of our products or services.
• Ensure that standards and safety regulations are observed.
• Address and discuss issues and proposed solutions with superiors.
• Document quality assurance activities and create audit reports.
• Make recommendations for improvement.
• Create training materials and operating manuals.
• Exhibits thoroughness and consistency when conducting quality control, testing, and audits.
• Is proactive in non-conformance prevention and maintains a desire to help the organization to consistently achieve high quality and service expectations.
• The overall job performance meets the satisfaction of the Quality Control Supervisor/Management Representative.
• Assists with nonconformance Return Material Authorization (RMA) investigations and continuous improvement initiatives. Assists in updating RMAs in the ERP system when requested by a manager.
• Attends scheduled meetings and training sessions as needed to support quality control activities and employee development.
• Conducts customer-specific, routine quality control and testing as identified on production tickets and checklists.
• Conducts testing and collects production performance data as needed in support of non-routine quality control checks.

Skills

Adaptability

Computer

Cost Consciousness

Customer Service

Interpersonal

Teamwork

Oral Communication

Reasoning Ability

Judgment

Problem Solving

Professionalism

Planning/Organizing

Job description

Resource Label Group is seeking a Quality Technician to support QA policies, perform inspections, and identify production issues at our Minneapolis facility. You will help develop quality standards, document audits, and participate in root-cause analysis and training material creation.

The role emphasizes adherence to safety regulations, proactive nonconformance prevention, and collaboration with supervisors to ensure high quality and service levels.