Quality Assurance & Process Improvement Analyst

Professional Management Enterprises (PME); Indianapolis (IN); On-site; USD 22,162 - 31,564; Full time

Job summary

Professional Management Enterprises (PME) is hiring a Quality Analyst in Indianapolis, Indiana. This role involves ensuring quality assurance and compliance with regulatory requirements while conducting quality audits and providing analytical reports. The ideal candidate will have extensive knowledge of Indiana Public Assistance Programs and experience with IEDSS. An associate degree with at least 1 year of relevant experience is preferred. The position offers a pay of $19.50 per hour, Monday to Friday.

Qualifications

• Extensive knowledge of SNAP, Medicaid, and TANF policy and guidelines.
• Typically requires a minimum of 1 year of Indiana Eligibility Case Processing.
• Clear and professional written communication.

Responsibilities

• Responsible for quality assurance and compliance with regulations.
• Conducts quality performance audits by evaluating trainee output.
• Implements key process improvement efforts.

Skills

Knowledge of Indiana Public Assistance Programs

Experience using IEDSS

Ability to synthesize and analyze complex information

Strong oral communication skills

Proficiency in Microsoft Applications

Education

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Professional Management Enterprises (PME) is hiring a Quality Analyst in Indianapolis, Indiana. This role involves ensuring quality assurance and compliance with regulatory requirements while conducting quality audits and providing analytical reports. The ideal candidate will have extensive knowledge of Indiana Public Assistance Programs and experience with IEDSS. An associate degree with at least 1 year of relevant experience is preferred. The position offers a pay of $19.50 per hour, Monday to Friday.