Quality Assurance Paralegal & Document Specialist

Human Resources Division - Office of Tennessee Secretary of State

Nashville (TN)

Hybrid

USD 55,000 - 75,000

Full time

9 days ago

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Job summary

The Tennessee Department of State, Administrative Procedures Division, seeks a skilled Paralegal/Quality Assurance Specialist to ensure the accuracy and clarity of all outgoing orders and related communications.

Based in Nashville with the official workstation at Tennessee Tower, you will review, edit, and format documents for sound legal reasoning and ADA accessibility before issuance, with potential for hybrid work after approval.

Qualifications

Bachelor’s degree in English, Journalism, Communications, Technical Writing, Professional Writing, or a related field.
Three years of professional proofreading, editing, quality assurance, document review, or related experience.
Knowledge of legal terminology is a plus.
Ability to learn case management systems and ADA accessibility requirements.

Responsibilities

Proofread outgoing orders and related documents for grammar, spelling, punctuation, syntax, formatting, consistency, and typographical errors
Review written orders for clarity, readability, organization, and professional presentation
Review outgoing orders for sound legal reasoning and logical consistency, providing feedback and recommendations
Edit documents using MS Word Track Changes and Adobe Pro
Ensure finalized documents comply with APD standards, policies, and quality assurance protocols
Edit PDF documents to ensure ADA accessibility before issuance
Process outgoing orders and related correspondence via mail, email, and electronic portal systems
Reset hearings on the master APD docket schedule as required
Receive, review, and process returned mail
Monitor and address unsent email notifications and the Do Not Reply inbox
Staff the Quality Assurance Committee and assist with QA procedures
Provide input on process improvements to enhance quality and efficiency
Crosstrain on other support staff responsibilities as needed
Demonstrate effective communication and collaboration with judges and staff
Independently perform duties with professionalism in in-office and remote environments
Consistently meet deadlines with high accuracy
Perform other duties as assigned