Quality Assurance & Operations Specialist

Renaissance Life; Indianapolis (IN); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Renaissance Benefits in Indianapolis, IN, seeks a QC Specialist, Operations to audit and improve claims processing, eligibility, and data entry functions. You will analyze data to ensure quality and performance standards, prepare productivity and quality reports, and drive process enhancements across teams.

The role requires three years in a claims environment, an associate degree or higher, and strong communication skills.

Qualifications

• Associate's degree or equivalent required.
• Three years' work experience in a claims processing environment.
• Knowledge of dental terminology and insurance products.
• Ability to identify weaknesses in processes and effect improvements.
• Strong verbal and written communication skills and organizational ability.

Responsibilities

• Audit claims processing, group implementations, and eligibility.
• Develop, prepare, maintain, and distribute productivity and quality reports.
• Identify and recommend process improvements to enhance efficiency and quality.
• Assist with inventory reporting and tracking.
• Collaborate with trainers and managers to address trends and coaching needs.

Skills

Analytical thinking

Verbal and written communication

Team collaboration

Attention to detail

Education

Associate's degree

Coursework in business administration

Tools

Word processing

Spreadsheets

Job description

Renaissance Benefits in Indianapolis, IN, seeks a QC Specialist, Operations to audit and improve claims processing, eligibility, and data entry functions. You will analyze data to ensure quality and performance standards, prepare productivity and quality reports, and drive process enhancements across teams.

The role requires three years in a claims environment, an associate degree or higher, and strong communication skills.