Quality Assurance Monitor

CP11 University of New Hampshire; Durham (NH); On-site; USD 48,000 - 85,000; Full time

Job summary

The University of New Hampshire in Durham seeks a Project Director I to lead quality assurance and certification reviews for NH DHHS youth residential treatment program sites. Under the Project Director III, you will document visits, ensure compliance with QA protocols, and prepare reports and related documentation.

The role requires strong written and verbal communication, data collection, and travel across the state and beyond.

Qualifications

• Ability to independently design, conduct, and track data collection activities.
• Excellent written and verbal communication skills.
• Willingness to travel regularly both in state and out of state.
• Ability to maintain confidentiality and adhere to ethical standards when handling highly sensitive information.

Responsibilities

• Quality assurance and certification reviews (100%).
• Schedule and conduct quality monitoring reviews.
• Facilitate interviews, in collaboration with state evaluators.
• Create outcome reports based on visit results and feedback, sharing recommendations with providers.
• Monitor follow-up identified in the outcome report.
• Participate in meetings with project partners.
• Assist in developing tools for the quality monitoring process.
• Provide feedback regarding the quality monitoring process and best practices.
• Maintain data collection requirements.

Skills

Quality assurance

Interviews

Report writing

Data collection

Travel

Education

Master's degree

Bachelor's degree

Job description

Under the direction of the Project Director III, the Project Director I is responsible for conducting quality assurance and certification reviews for NH Department of Health & Human Services (DHHS) youth residential treatment program sites, including visit documentation, adhering to all QA protocols, completing reports and other documentation, and following safety and confidentiality protocols.

Duties / Responsibilities

• Quality assurance and certification reviews (100%)
• Schedule and conduct quality monitoring reviews.
• Facilitate interviews, in collaboration with state evaluators.
• Create outcome reports based on the results of the visits and interview feedback, identifying recommendations and areas for follow up, and sharing recommendations with residential providers.
• Monitor necessary follow-up identified in the outcome report.
• Actively participate in meetings with project partners.
• Assist in the development of tools for the quality monitoring process.
• Provide feedback regarding the quality monitoring process and best practices.
• Support the development of tools and processes for the quality monitoring process.
• Maintain data collection requirements.

Requirements

Minimum Acceptable Education & Experience: Master's degree in appropriate academic discipline and three years of experience related to project specialization, or bachelor's degree in appropriate academic discipline and five years of experience related to project specialization.

Knowledge, Skills & Abilities: Ability to independently design, conduct, and track data collection activities. Excellent written and verbal communication skills. Willingness to travel on a regular basis both in state and out of state. Ability to maintain confidentiality and adhere to ethical standards when handling highly sensitive information.

Other Requirements: Ability to travel for both in-state and out of state reviews

Preferred Qualifications: Experience working in or with NH DHHS service systems. Experience working in or with mental health programs, especially with children and youth.

Compensation

Pay Range: $47,920.00 - $85,410.00

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

Benefits

More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location

Durham

University Description

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire's lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

University System Impact

The University System of New Hampshire is the largest provider of postsecondary education in the Granite State. With approximately 30,000 enrolled students annually and more than 90,000 alumni living in state, the institutions of the University System - the University of New Hampshire - Durham, the University of New Hampshire School of Law, the University of New Hampshire at Manchester, Plymouth State University, and Keene State College - have a direct impact on hundreds of thousands of New Hampshire citizens every year.