Quality Assurance Manager - Sterling - USA-CRP

Diversified; Sterling (VA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical plans

Dental and vision coverage

401k with company match

Paid time off

HSA contributions

Flexible Spending Accounts

Commuter benefits

Job summary

Diversified is seeking a Manager - Quality Assurance for ESS Project Services in Sterling, VA. The role emphasizes leadership, mentorship, and collaboration to ensure quality, efficiency, and safety across projects.

You will drive root-cause analysis and cross-functional improvements while guiding teams toward client-aligned outcomes. Expect an on-site position with travel up to 25% and a focus on training, standards enforcement, and effective communication with stakeholders throughout the

Qualifications

• 3+ years of experience in commercial construction trades and ESS.
• Proficient in MS tools such as Excel and Word.
• Demonstrated leadership to set the tone at job sites.
• Reading and interpreting technical drawings.

Responsibilities

• Training on Diversified installation standards and safety practices.
• First point of escalation for field issues.
• Enforce onsite performance and productivity standards.
• Prepare and discuss QAQC reports monthly with project teams.
• Provide onsite support for integration issues.
• Mentor and develop team members; drive cross-functional improvements.
• Oversee safety, quality control, and ISO compliance on sites.
• Coordinate site surveys and commissioning readiness.
• Collaborate with project stakeholders to streamline activities.

Skills

Leadership

Project Planning

Documentation

Safety Compliance

Reading Drawings

MS Office

Communication

Team Mentorship

Conflict Resolution

Education

High School Diploma or GED

Tools

MS Office

Job description

About Diversified:

Diversified is a global leader in audiovisual and media technology. We design and build innovative spaces and experiences for clients across industries such as corporate, entertainment, sports, retail, and government. Our team partners with organizations around the world to create environments that connect people through technology.

What to Expect:

At Diversified, you'll work on exciting and complex projects with opportunities to grow your career. We offer a collaborative and flexible work environment, competitive pay and benefits, and a culture that values diversity, inclusion, and innovation. If you're ready to grow, create, and make an impact, Diversified is the place to do it.

How You'll Contribute:

The Manager - Quality Assurance is a dynamic role focused on fostering collaboration and support within the team. In addition to ensuring operational quality, velocity, and efficiency, the role emphasizes team building and mentorship to maximize the potential of every team member. As the Senior Manager - Quality Assurance over ESS Project Services, you will collaborate closely with the extended project team members aligning ESS Project Services with client and business unit needs. You will serve as a mentor, providing guidance, support, and feedback to empower team members in their skill development and career advancement. Team building activities and effective communication will create an environment where everyone feels valued and motivated to contribute their best. By enforcing standards and processes, prioritizing root cause analysis and cross functional process improvement, you will drive project success.

What You'll Do:

• Training - Termination, mechanical, client interface and other aspects of Diversified installation standards.
• First point of escalation for Field Issues.
• Verification and enforcement for onsite performance and productivity standards, providing feedback for reviews and training plans.
• Conduct QAQC reports for projects on a monthly basis, and subsequently discuss the report in follow up project meetings to assign tasks to team members on outstanding deliverables.
• Provide onsite support for integration issues.
• Adheres to Standards and Governance in development and deployment for Installation processes.
• Assist in developing growth plans for both process and delivery staff to help ensure long-term success.
• Helps develop and ensures compliance in Quality Assurance program.
• Responsible for site activities related to Safety, Quality Control, and ISO fulfillment.
• Provide scissor lift/boom lift/fall protection training to the appropriate staff that need them.
• Final verification of preparedness for site activities.
• Site Surveys for projects and sales support.
• Site verification for commissioning readiness.
• Collaborates with relevant team representatives to focus effort and further streamline activities throughout the project life cycle.
• Onsite point for customer escalation and the face of Diversified during the implementation phase.
• Oversight of employee's subcontractors at any given time.
• Review, analyze, and make key decisions that positively impact the project within budgetary constraints.
• Review, produce, and inspect reporting standards for compliance and consistency.
• Mentorship and team building.
• Instruct/advise on Diversified Academy activities.
• All other duties as assigned.

Education & Certifications:

• High School Diploma or GED

Required Skills/Qualifications:

• 3+ years' experience in commercial construction trades and settings
• 3+ years' experience with Electronic Security Systems (ESS)
• Proficient in MS tools such as excel, word, etc.
• Demonstrated leadership skills to set the tone at job sites.
• Proficient planning abilities for pre-installation preparations and materials coordination.
• Efficient labor management and conflict resolution skills.
• Strong communication skills for 360-degree stakeholder engagement.
• Experience in documentation management and scope adherence.
• Prioritization of safety and quality in project execution.
• Proficiency in reading and interpreting technical drawings.
• Travel up to 25% of the time is required
• Must possess a valid driver's license in their state of residence.
• Climb and work off ladders, elevated platforms lift 30lbs,

What We Offer:

We believe great people deserve great benefits. In addition to competitive compensation, we offer a comprehensive benefits package designed to support your health, financial wellbeing, and work-life balance:

• Multiple medical plan options to fit you and your family's needs
  • HSA & HRA company contributions
• Dental coverage, including orthodontic benefits, and vision plans Company-paid benefits
  • Basic Life, AD&D
  • Short-Term and Long-Term Disability insurance
  • Employee Assistance Program (EAP)
• Generous paid time off - 3 weeks PTO plus company holidays and floating holidays
• 401k with company match
• Paid maternity leave
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• A wide range of voluntary benefits including Critical Illness, Hospital Indemnity, Accident Insurance, Pet Insurance, Homeowners and Auto Insurance, Supplemental Life and AD&D coverage, and Legal Services
• Commuter benefits
• And much more