Quality Assurance Manager (QAM) — TS/CI Poly

The Bureau For International Narcotics; Winchester (VA); On-site; USD 80,000 - 120,000; Full time

Job summary

The Bureau For International Narcotics is looking for a Quality Assurance Manager (QAM) based in Winchester, VA. The ideal candidate will oversee the contractor's Quality Control Plan to ensure compliance with quality standards and provide actionable insights to improve service delivery. The QAM will have responsibilities in tracking quality metrics, managing team performance, and ensuring overall contract success. A Bachelor's degree or equivalent experience is required, along with a Top Secret clearance.

Qualifications

• Bachelor's degree or three or more years of hands-on experience in administrative principles.
• Top Secret clearance and willingness to take a CI Poly.
• Skilled in evaluating methods to meet functional objectives.

Responsibilities

• Manage and oversee the contractor’s Quality Control Plan (QCP).
• Track and analyze quality scores from the government’s Quality Assurance Unit.
• Provide actionable recommendations for service improvement.

Skills

Quality management

Analytical skills

Communication skills

Quality Control Plans

Team leadership

Education

Bachelor's degree or equivalent experience

Job description

The Bureau For International Narcotics is looking for a Quality Assurance Manager (QAM) based in Winchester, VA. The ideal candidate will oversee the contractor's Quality Control Plan to ensure compliance with quality standards and provide actionable insights to improve service delivery. The QAM will have responsibilities in tracking quality metrics, managing team performance, and ensuring overall contract success. A Bachelor's degree or equivalent experience is required, along with a Top Secret clearance.