Quality Assurance Manager - PCB Manufacturing

ZipRecruiter; Maple Grove (MN); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player is seeking a Quality Assurance Manager to lead quality initiatives and ensure compliance with industry standards. This role involves managing the quality department, overseeing the evaluation of processes, and implementing improvements to enhance product quality. The successful candidate will have a strong background in quality systems and extensive experience in the PCB industry. You'll work closely with production teams to address quality issues and maintain high standards. Join this dynamic organization and make a significant impact on product quality and customer satisfaction.

Qualifications

• Degree in Quality or related field is essential.
• 5+ years of experience in PCB Industry required.

Responsibilities

• Manage quality department staff and ensure compliance with standards.
• Evaluate and improve quality processes and documentation.

Skills

Organizational skills

Microsoft Office Suite

Failure analysis

Root cause analysis

Statistical process analysis

Education

Degree in Quality or related field

5 years of experience in PCB Industry

Certified Lead Auditor training

Job description

Quality Assurance Manager

Job Objective and Responsibilities:

1. Managing/supervising the following: ISO / AS9102, MIL-SPEC 55110, 31032 Certification & Documentation, update and Maintenance of files applicable to UL & other outside agencies & customers as well as manage all quality department staff, productivity, quality and discipline.
2. Evaluate and verify evidence of recurrence prevention for all internal corrective action reports & direct changes or improvements as necessary.
3. Evaluate and direct improvements for all process procedure documents, training checklists, process tests, review & sign-off revisions.
4. Evaluate and update quality manual and applicable procedures as necessary (annually).
5. Evaluate rejected and defected materials for acceptability by internal and/or IPC standards.
6. Provide failure analysis of product rejected both internally & returns to accurately provide corrective action & recurrence prevention.
7. Daily evaluate rejects resulting in restart orders, provide failure analysis as needed, assign root cause by department/process, and publish report daily.
8. Weekly evaluate reject statistics from previous week. Assist managers & department supervisors in identifying root cause and their solutions.
9. Monthly compile reject statistics for the month, chart both 13-week & year-to-date progression of rejects and analyze for trends. Assist managers & department supervisors in identifying root cause and their solutions.
10. Monthly produce year-to-date statistical reports to analyze and track overall department, shipping yield, restart and production yield performance. Assist senior management in identifying problem areas and initiating possible solutions.

The Manager is also responsible for:

1. Manage and evaluate Underwriters Laboratories file, maintain accuracy to current applications & processes as well as future needs. Design and produce necessary qualification samples and/or complete the necessary applications to maintain and/or obtain certifications.
2. Respond to customer surveys, both written and verbal, regarding our capabilities, processes and acceptance criteria, quality system and performance ability in all areas of production. Act as the secondary contact for “on-site” quality audits & surveys from customers as well as other licensing agencies.
3. Act as AC representative to customers and others that visit our facility. Remain knowledgeable and up-to-date on processes and equipment throughout our facility and communicate at a level that is understandable to those individuals or groups that tour our facility.
4. Maintain and improve data gathering tools for the purpose of providing accurate and up-to-date information to senior management regarding process yields and trend analysis. Oversee and maintain the operation of the Yield, CAR & Restart Access databases.
5. Manage and oversee the following areas: Customer complaints, AOI, Cross section lab, in-process inspection, final inspection, and quality engineering, Shipping and receiving. Work with all areas to determine product acceptability.
6. Work with customers when issues arise with product shipped. Determine the issue and work to resolve quickly, and maintain customer confidence in our company.
7. Daily be active on the production floor, to answer questions, oversee potential quality issues in manufacturing and ultimately be responsible for the quality of all manufacturing.
8. Daily manage and oversee all receiving and shipping document control.

Required Abilities:

1. Good Organizational skills
2. Microsoft office suite skills
3. Understanding of Failure analysis & Root cause analysis
4. Statistical process analysis
5. Do whatever it takes and can do attitude to get the job accomplished.

Education/Requirements:

1. Degree in Quality, Quality systems or related field
2. At least 5 years of experience in the PCB Industry IS A MUST
3. Certified Lead Auditor training/experience