Quality Assurance Manager I: Regulated Environments

DHL Air (UK) Ltd; Olive Branch (MS); On-site; USD 85,000 - 150,000; Full time

Job summary

DHL Supply Chain is seeking a QA Manager I in the United States to coordinate quality assurance activities across multiple sites and customers. This role emphasizes adherence to regulatory requirements, CAPA, audits, and continuous improvement, with a focus on validated processes for regulated hardware, equipment, and software systems.

The position requires a bachelor’s degree and 3+ years in a regulated environment, plus 1+ year of supervisory experience.

Qualifications

• Bachelor Degree or equivalent 4 years work experience, required
• Certification related to quality control, preferred
• 3+ years experience in a regulated environment OR ISO 9001 compliant or certified, required
• 1+ years of supervisory or management experience, required
• Manufacturing, Food, Life Sciences, or 3PL Industry experience, required
• Participation in successful standards organization registration in a complex environment

Responsibilities

• Oversee the maintenance and continuous improvement of the overall quality system, including management review, CAPA management, internal quality audits, quality self-assessments, change control, document control, and standard operating procedures/work instructions.
• Oversee the licenses, permits, and registrations process.
• Manage and provide oversight for regulatory compliance with regards to products handled and services performed at site by assessing performance to cGxP, the contract (OSA, QAA/ TA), and customer requirements as applicable; reporting the results to executive management
• Ensure that systems and equipment are validated (if applicable) and change control processes maintained
• Hire, train, and develop quality associates.
• Monitor the training and development of site associates to ensure compliance to processes and regulations
• Work in coordination with continuous improvement team to focus/direct continuous improvement activities/workshops
• Review and provide recommendations on regulatory, customer and 3rd party audits.
• Review and identify trends within the quality assurance metrics for the organization.
• Primary customer contact for QA related issues/initiatives as needed.
• Develop, distribute and maintain regular management reports
• Manage site suppliers and prepare, receive, and act on audits
• Provide Business Development support and represent DHL in customer events and meetings as required

Education

Bachelor Degree or equivalent 4 years work experience

Certification related to quality control

3+ years experience in a regulated environment OR ISO 9001 compliant or certified

1+ years of supervisory or management experience

Manufacturing, Food, Life Sciences, or 3PL Industry experience

Participation in successful standards organization registration in a complex environment

Job description

DHL Supply Chain is seeking a QA Manager I in the United States to coordinate quality assurance activities across multiple sites and customers. This role emphasizes adherence to regulatory requirements, CAPA, audits, and continuous improvement, with a focus on validated processes for regulated hardware, equipment, and software systems.

The position requires a bachelor’s degree and 3+ years in a regulated environment, plus 1+ year of supervisory experience.