Quality Assurance Manager - Contingent upon award

PGLS makes Inc.; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is looking for a Quality Assurance Manager to elevate language service standards for a key government office. This pivotal role involves implementing quality measures, conducting audits, and ensuring compliance with federal requirements. You will lead initiatives to enhance quality and client satisfaction while serving as the main contact for quality-related inquiries. If you're passionate about language services and committed to excellence, this is your chance to make a significant impact in a dynamic environment.

Qualifications

• 5+ years in quality assurance or language services, preferably in legal settings.
• Familiarity with EOIR and DOJ standards for language services.

Responsibilities

• Ensure compliance with DOJ EOIR standards for interpreter services.
• Conduct audits and provide corrective actions for quality issues.

Skills

Quality Assurance

Language Services

Interpretation Management

Performance Audits

Education

Bachelor's degree in Linguistics

Master's degree in related field

Job description

Quality Assurance Manager - Contingent upon award

About PGLS

PGLS is a leading provider of Translation, Interpretation, and Language Training solutions in over 200 languages and regional varieties. Headquartered in the Washington D.C. area with team members spanning five continents, PGLS is a minority-owned company that provides unique, innovative and scalable solutions that advance the global missions of its partners.

Position Summary

We are seeking an experienced Quality Assurance Manager to oversee language services quality for the Executive Office for Immigration Review (EOIR) under the Department of Justice (DOJ). This role involves implementing quality standards, conducting performance audits, and ensuring compliance with federal requirements for interpretation and translation.

Job Responsibilities

• Ensure interpreter services comply with DOJ EOIR standards for accuracy and cultural sensitivity.
• Conduct regular audits and evaluations, addressing any quality issues with corrective actions.
• Drive initiatives to enhance quality, efficiency, and client satisfaction.
• Lead training programs to ensure interpreters and staff meet EOIR standards.
• Document QA activities and provide quality reports to teams and stakeholders.
• Serve as the main point of contact for quality-related client inquiries and feedback.

Qualifications

• Bachelor's degree in Linguistics, Language Services, Criminal Justice, or a related field; master's degree preferred.
• At least 5 years of experience in quality assurance, language services, or interpretation/translation management, preferably in a legal or government setting.
• Familiarity with EOIR, DOJ, or other federal quality standards for language services.

Requirements

• US. citizenship or permanent residency.

Location

Nationwide