Quality Assurance Manager, Child Support (onsite, DMV area)

ICF; Washington (District of Columbia); On-site; USD 97,000 - 167,000; Full time

Job summary

ICF is seeking a Quality Assurance Manager in the DMV area to lead quality oversight and ensure compliance for a national child support program. The ideal candidate will have substantial experience in quality assurance and project management within a federal consulting environment. This role involves maintaining quality surveillance operations, managing resources, and ensuring effective communication and collaboration among various stakeholders.

Qualifications

• Minimum 4 years' experience with quality assurance for M.S. or 8 years for B.S.
• 5+ years in business development from procurement or bidding perspective.
• Eligible for HHS background verification at Public Trust clearance level.

Responsibilities

• Develop and implement the Program Quality Review Plan.
• Maintain SharePoint Management Plan and conduct monthly audits.
• Provide administrative support to federal staff and assist with outreach.

Skills

Project Management

Quality Management

Analytical Skills

Communication Skills

Education

M.S. or B.S. in relevant field

Tools

Smartsheet

Power BI

MS Office Applications

MS SharePoint

Job description

Quality Assurance Manager, Child Support (onsite, DMV area)

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Quality Assurance Manager, Child Support (onsite, DMV area)

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Join to apply for the Quality Assurance Manager, Child Support (onsite, DMV area) role at ICF

Description

ICF is currently seeking a Quality Assurance Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Quality Assurance Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Quality Assurance Manager, you will be responsible for performance management, meeting performance requirements, and reporting. The Quality Assurance Manager provides oversight into all quality assurance activities, maintaining a Quality Assurance Surveillance Plan (QASP).

Description

ICF is currently seeking a Quality Assurance Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Quality Assurance Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Quality Assurance Manager, you will be responsible for performance management, meeting performance requirements, and reporting. The Quality Assurance Manager provides oversight into all quality assurance activities, maintaining a Quality Assurance Surveillance Plan (QASP).

The successful candidate should have relevant experience and a proven record of project leadership that includes personnel management, subject matter expertise, quality management, risk management, and critical project and program management skills ideally in a federal contracting environment.

Key Responsibilities:

• Develop and implement the Program Quality Review Plan, detect and report issues early, recommend corrective actions, and submit a monthly Quality Review Summary Report with findings and track corrective actions
• Maintain a SharePoint Management Plan for the DFS SharePoint library, including a monthly audit and review
• Provide administrative support to DFS by scheduling and preparing meetings, maintaining calendars, organizing files, and assisting federal staff with travel planning
• Provide administrative support to OCSE by scheduling and preparing meetings, maintaining calendars, assisting with leadership meeting tasks, preparing briefing material, and updating records and files
• Assist federal staff with outreach, developing partnerships, supporting managers in improving OCSE program operations, providing process improvement recommendations, and developing guidance for Regional Office managers
  
  

Basic Qualifications

• M.S. or B.S. Required
• For M.S. a minimum of 4 years’ relevant experience with quality assurance
• For B.S. a minimum of 8 years' relevant experience with quality assurance
• 5+ years in business development either from a procurement or bidding perspective
• Ability to travel up to 10% of the time
• Eligible to complete the HHS background verification process at the Public Trust clearance level
  
  

Preferred Skills/Experience:

• Master’s degree
• 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation
• Proficient in use of Smartsheet, Power BI, or similar applications.
• Experience in programming and technology implementation
  
  

Professional Skills

• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
• Creating and maintaining quality control through repeatable, managed processes.
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure
• Sound business ethics, including the protection of proprietary and confidential information.
• Exceptional oral and written communication skills with attention to detail.
• Analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.
  
  

#Indeed

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$97,699.00 - $166,088.00

DC Client Office (DC88)

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Quality Assurance

• Industries

  Business Consulting and Services

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