Performance Analysis & Evaluation Manager, Child Support (onsite, DMV area)

ICF; Washington (District of Columbia); On-site; USD 97,000 - 167,000; Full time

Job summary

An established industry player is seeking a Performance Analysis and Evaluation Manager to lead a critical national program focused on child support enforcement. This role involves overseeing IT portfolio management, ensuring compliance with federal regulations, and enhancing service delivery through effective program management. The ideal candidate will possess strong analytical and project management skills, with a proven track record in IT asset management. Join a dynamic team committed to making a difference in child support services while enjoying a competitive salary and benefits package.

Qualifications

• 5+ years of IT asset management experience with a focus on compliance.
• Strong project management skills and ability to multi-task effectively.

Responsibilities

• Assist federal staff with IT Portfolio management and compliance.
• Monitor and recommend updates to IT governance practices and reporting.

Skills

Project Management

Analytical Skills

Communication Skills

Problem-Solving

Multi-tasking

Education

Master's degree in business administration or IT

Bachelor’s degree in IT or Business Administration

Tools

ServiceNow

Flexera

MS Office Applications

MS SharePoint

Job description

ICF is currently seeking a Performance Analysis and Evaluation Manager capable of providing leadership and exercising strong program management skills as part of the leadership team for a large national program of Program Support Services (PSS) for child support enforcement. As the Performance Analysis and Evaluation Manager, you will apply your knowledge and experience to support project execution on a national project in a federal consulting environment. The purpose of this project is to assist the Office of Child Support Enforcement (OCSE) in enabling state and tribal child support agencies to better comply with federal law and improve enforcement and service delivery through program and IT management, technical support, training/communications, and data access services. As Performance Analysis and Evaluation Manager, you will be responsible for performance management, meeting performance requirements, and reporting. The Performance Analysis and Evaluation Manager manages the IT Portfolio including the Capital Planning and Investment Control (CPIC), Earned Value Management (EVM), Performance Indicators, Budget Planning and Control, IT Governance and Enterprise Architecture.

The successful candidate should have relevant experience and a proven record of project performance evaluation and reporting, IT portfolio management, organizational and operational risk management. The contractor shall support measuring FPLS program effectiveness in the form of statistical analyses, management information (MI) reports, and benefit documents.

The hire of the Performance Analysis and Evaluation Manager, or any replacements thereof, must be approved in writing by the CO or the COR.

Key Responsibilities:

• Assisting the federal staff and coordinate the annual submission of the Agency IT Portfolio summary and Major IT Business Cases.
• Assisting federal staff develop future business cases that identify and document development efforts to meet DFS’ mission, as well as maintain them through annual updates.
• Monitoring and recommending updates to HHS’ IT Dashboard that accurately reflects the investment summary and progress of FPLS’ information in compliance with CPIC.
• Informing and recommending updates to OMB’s information technology governance practices, policies, and reporting requirements through a monthly IT Investment Compliance report to maintain compliance.
• Assisting federal staff implement, monitor and document all portfolio activities to demonstrate compliance with CPIC. These activities will be captured in the Monthly Status Report.
• Assisting federal management respond to ad hoc data calls and/or requests for information about FPLS investment and Governmental compliance reports. These activities will be captured in the Monthly Status Report.

Basic Qualifications:

• M.S. or B.S. Required.
• 5+ years of experience in IT asset management with a focus on compliance, auditing, inventory management, and contract management to include in-depth knowledge of ITAM principles, practices, and tools (e.g., ServiceNow, Flexera, etc.).
• 3+ years’ experience of applied knowledge of Office of Child Support Enforcement regulations and program implementation.
• Ability to travel up to 10% of the time.
• Eligible to complete the HHS background verification process at the Public Trust clearance level.

Preferred Skills/Experience:

• Master's degree in business administration or information technology/computer science related field.
• Experience in program and technology implementation.
• Bachelor’s degree in information technology, Business Administration, or a related field.
• Vendor negotiation experience.

Professional Skills:

• Strong project management skills: managing resources with appropriate knowledge and skills to perform ongoing activities.
• Creating and maintaining quality control through repeatable, managed processes.
• Originating, managing, and controlling work plans, master/project schedules, in accordance with the Work Breakdown Structure.
• Sound business ethics, including the protection of proprietary and confidential information.
• Exceptional oral and written communication skills with attention to detail.
• Analytical, problem-solving, and decision-making capabilities.
• Ability to multi-task in a fast-paced environment, prioritizing multiple tasks while demonstrating the initiative to complete projects with minimum supervision.
• Collaborative ability to work well both individually and in a team environment with all levels of internal staff as well as outside clients and vendors.
• Proficiency in MS Office Applications (Word, PowerPoint, Outlook, Excel, Project) and MS SharePoint.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is: $97,699.00 - $166,088.00 DC Client Office (DC88).