Quality Assurance Manager

Maximus; Topeka (KS); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Performance bonus

Medical insurance (health, dental, vis

401K with company matching

Paid time off

Disability insurance

EAP (Employee Assistance Program)

Tuition reimbursement

Wellness program

Job summary

Maximus is hiring a Quality Assurance Manager for a Medicaid Eligibility program, onsite in Topeka, KS. You will lead the QA function, ensure contractual and regulatory compliance, and drive continuous improvement across operations to meet client expectations.

Requirements include a Bachelor's in a relevant field and 5+ years of QA experience, with proficiency in surveys, quality tools, and CRM platforms. This role requires onsite work in Topeka and contingent upon contract award.

Qualifications

• Bachelor's degree in a relevant field plus 5+ years of professional QA experience.
• Experience designing, implementing and reporting customer satisfaction surveys.
• Experience with standardized quality tools and processes.
• Experience with call and voice monitoring platforms.
• Experience with large-scale telephony systems.
• Experience with CRM platforms and contract compliance.
• Ability to work onsite in Topeka, KS and support contingent upon award.

Responsibilities

• Oversee day-to-day functions of the QA department.
• Manage an effective QA program to monitor and resolve issues.
• Supervise policy/procedure development and updates.
• Provide training to project personnel on relevant programs and resources.
• Arrange staff training and ensure it meets corporate requirements.
• Provide leadership updates on quality, operations, and policy issues.
• Lead quality improvement initiatives across processes and customer service.
• Prepare monthly and quarterly status reports for leadership and the Department.

Skills

QA management

Remote team leadership

Customer surveys

Quality tools

Call/voice monitoring

Telephony systems

CRM platforms

Contract compliance

Statistical processes

Onsite work

Education

Bachelor's degree in a relevant field

Tools

Quality management software

CRM platforms

Job description

Description & Requirements

Maximus is currently hiring a

General information

Date

Friday, July 31, 2026

City

Topeka

State

KS

Country

United States

Working time

Full-time

Description & Requirements

Maximus is currently hiring a Quality Assurance Manager to support a Medicaid Eligibility program within the State and Local sector onsite in Topeka, KS. The Quality Assurance Manager will oversee quality assurance programs, ensure compliance with contractual and regulatory standards, and drive continuous improvement initiatives across operations. In this role, the Quality Assurance Manager will monitor performance, analyze quality trends, implement corrective actions, and leverage standardized quality tools and processes to enhance service delivery and ensure client expectations are consistently met.

*This position is contingent upon contract award.*

Why Maximus?

• Competitive Compensation - Regular bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Oversee the day-to-day functions of the Quality Assurance (QA) department.
• Manage an effective quality assurance program that monitors and resolves issues before they become problems.
• Supervise the development and regular update of policies and procedures.
• Evaluate the need for and ensure the provision of necessary training for project personnel, providing up-to-date information on relevant programs, community resources, and options for consumers.
• Arrange staff training on a regular and ongoing basis. Ensure project training program meets all corporate requirements.
• Provide project leadership with updates on all issues regarding quality, operations, training, and policy and procedures.
• Provide leadership to all staff in the areas of quality improvement as it relates to process improvement, customer service and conflict resolution.
• Prepare reports and briefings for project leadership and review monthly and quarterly project status reports provided to the Department.

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Experience managing direct reports remotely, as well as multiple training sessions virtually.
• Experience with designing, implementing and reporting customer satisfaction surveys.
• Experience with standardized quality tools.
• Experience with call and voice monitoring platforms.
• Experience with a large-scale telephony system.
• Experience with Client Relationship Management (CRM) platforms.
• Experience with contract compliance and quality platforms.
• Experience with statistical processes.
• Must be willing and able to work onsite in Topeka, KS.
• Must be willing and able to accept an offer that is contingent upon award.

Preferred Skills And Qualifications

• Lean Six Sigma experience with a minimum of Yellow Belt Certification.
• Medicaid program knowledge and experience highly preferred.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$ 80,000.00

Maximum Salary

$ 105,000.00