Enrollment and Eligibility Manager

Maximus; Topeka (KS); Sur place; USD 65 000 - 75 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Insurance coverage

401K match

Paid time off

EAP

Tuition reimbursement

Wellness program

Professional development

Résumé du poste

Maximus in Topeka, KS is seeking an Enrollment/Eligibility Manager to lead enrollment operations for a potential government healthcare program. You will plan, implement, and manage day-to-day activities, ensuring accurate, timely, and compliant service delivery while coordinating with cross-functional teams.

The role requires strong leadership, program management, and stakeholder engagement, with KPIs monitored and continuous improvement driven in a fast-paced, customer-focused environment.

Qualifications

• Bachelor's degree in a relevant field and 5+ years of related experience.
• Must be willing to work onsite in Topeka, KS.
• Position contingent upon contract award.

Responsabilités

• Stay updated on Enrollment and Eligibility performance standards and project policies.
• Assist and inform staff about these policies and procedures.
• Provide guidance when handling escalated complaints and appeals.
• Identify and resolve employee issues and concerns.
• Address quality concerns with the Supervisory team regarding reviews and corrections.
• Analyze weekly statistics and prepare daily/weekly reports.
• Monitor performance objectives for Enrollment and Eligibility Staff.
• Coach teams, set expectations, and support career development.
• Assess performance and implement corrective actions as needed.
• Evaluate training needs to keep staff current with programs.
• Keep leadership informed on quality, training, policies, and departmental performance.

Connaissances

Enrollment/Eligibility Manager

Leadership

Program management

Cross-functional teams

Formation

Bachelor's degree in relevant field of study

Description du poste

Description & Requirements

Join Maximus and make a difference in the lives of Kansans. Maximus is seeking a highly motivated

General information

Date: Monday, August 3, 2026

City: Topeka

State: KS

Country: United States

Working time: Full-time

Description & Requirements

Join Maximus and make a difference in the lives of Kansans. Maximus is seeking a highly motivated Enrollment/Eligibility Manager to support a potential government healthcare program in Topeka, Kansas. As a trusted partner to government agencies nationwide, Maximus is committed to delivering innovative solutions that improve access to critical services while enhancing the customer experience.

The Enrollment/Eligibility Manager will lead the planning, implementation, and day-to-day management of enrollment and eligibility operations, ensuring accurate, timely, and compliant service delivery. This role is responsible for overseeing operational performance, leading cross-functional teams, monitoring key performance indicators, and driving continuous process improvement initiatives. The ideal candidate will bring strong leadership, program management, and stakeholder engagement experience, along with a demonstrated ability to deliver results in a fast-paced, customer-focused environment.

*This position is contingent upon contract award.

Why Maximus?

• Competitive Compensation - Regular bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy UTO, Holidays, and sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities- Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities

• Stay updated on Enrollment and Eligibility performance standards, corporate, and project policies.
• Assist and inform staff about these policies and procedures.
• Provide guidance when handling escalated complaints and appeals.
• Identify and resolve employee issues, problems, and concerns.
• Address quality concerns with the Supervisory team regarding application and appeal reviews and corrections.
• Analyze weekly statistics, prepare daily and weekly reports.
• Monitor performance objectives for Enrollment and Eligibility Staff.
• Coach teams, set expectations, conduct performance evaluations, and support career development for assigned staff.
• Assess performance, provide appraisals, and implement corrective actions as needed.
• Evaluate training needs to ensure staff remains current with multiple programs.
• Keep leadership informed on quality, training, policies, procedures, staff issues, and departmental performance.

Minimum Requirements

• Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.
• Must be willing and able to work onsite in Topeka, KS.
• Must be willing and able to accept an offer that is contingent upon award.

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Accommodations

Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at [e-mail].

Minimum Salary

$ 65,000.00

Maximum Salary

$ 75,000.00