Quality Assurance Manager

TRIAD Engineering Corp; Springfield (MA); On-site; USD 90,000 - 140,000; Full time

Job summary

TRIAD Engineering Corp. is seeking a leadership-focused Quality Assurance Manager to guide quality operations and sustain ISO compliance. This hands‑on, cross-functional role works with managers across departments to resolve quality issues and strengthen daily production processes.

The role offers a path to elevated leadership and the opportunity to shape the quality team while driving continuous improvement across the company.

Qualifications

• 3–5 years in a quality role with supervisory experience.
• Experience with ISO standards and QMS.
• Strong communication with customers and vendors to resolve quality concerns.
• Ability to lead cross-functional teams and provide practical recommendations.

Responsibilities

• Manage the Quality Management System (QMS), maintain ISO compliance, and lead internal and external audits.
• Oversee document control, quality records, procedures, and engineering drawings.
• Lead investigations into customer complaints and manufacturing defects, including root‑cause analysis and corrective and preventive actions.
• Supervise and develop quality inspectors and technicians, providing hands‑on inspection support when needed.
• Oversee inspection processes, equipment calibration, and First Article Inspection Reports (FAIRs).
• Collaborate with production, engineering, and suppliers to resolve quality issues and improve processes.
• Oversee the established company safety program and promote compliance with applicable safety requirements.

Skills

Quality management

ISO compliance

Root cause analysis

Cross-functional collaboration

Auditing

Process improvement

Tools

QMS software

Job description

Our client is seeking a leadership-focused Quality Assurance Manager to lead quality operations, maintain ISO compliance, and drive continuous improvement. This is a hands‑on, cross-functional role working closely with managers across operational departments to resolve quality issues and strengthen daily production processes. The role offers the opportunity to take the next step in your leadership career while helping shape the quality team and improve performance across the company.

Key Responsibilities

• Manage the Quality Management System (QMS), maintain ISO compliance, and lead internal and external audits.
• Oversee document control, quality records, procedures, and engineering drawings.
• Lead investigations into customer complaints and manufacturing defects, including root‑cause analysis and corrective and preventive actions.
• Supervise and develop quality inspectors and technicians, providing hands‑on inspection support when needed.
• Oversee inspection processes, equipment calibration, and First Article Inspection Reports (FAIRs).
• Collaborate with production, engineering, and suppliers to resolve quality issues and improve processes.
• Oversee the established company safety program and promote compliance with applicable safety requirements.

Requirements

• 3–5 years of experience in a quality role, including experience in a supervisory or lead capacity.
• Experience with ISO compliance and Quality Management Systems (QMS).
• Excellent communication skills and the ability to work directly with customers and vendors to resolve quality concerns.
• Ability to collaborate across departments and offer practical recommendations based on experience.
• Sound judgment and the ability to make decisions that support quality standards and the company’s best interests.
• Aerospace industry experience preferred.
• Familiarity with Industrios and/or Unipoint preferred.