Quality Assurance Manager

Thrive Care Services Llc; Ramona (CA); On-site; USD 110,000 - 160,000; Full time

Job summary

Thrive Care Services is seeking a Quality Assurance Manager to develop and manage QA programs ensuring clinical and operational activities meet regulatory standards and internal policies. You will foster continuous improvement and patient safety while supervising the Training Specialist to design and evaluate staff training effectively.

The role requires strong leadership, data-driven performance improvements, and collaboration with clinical leaders to embed quality across operations.

Qualifications

• Bachelor’s degree preferred in Healthcare Administration, Nursing or related field.
• Five years of quality assurance, compliance or risk management in healthcare preferred if no degree.
• Strong leadership and team management abilities; excellent analytical and problem-solving skills.
• Experience in developing and overseeing training programs.

Responsibilities

• Develop and manage a comprehensive quality assurance plan compliant with federal, state and local regulations.
• Establish and enforce quality and compliance policies across cross-functional teams.
• Monitor regulatory compliance and prepare for audits and inspections.
• Lead performance improvement initiatives using data-driven methods.
• Oversee Training Specialist and evaluate training effectiveness.
• Collect and report quality metrics to leadership and stakeholders.
• Collaborate with clinical and administrative leaders to integrate quality initiatives.

Skills

Leadership

Data analysis

Communication

Quality improvement

Problem solving

Education

Bachelor’s degree in Healthcare Administration or Nursing

Tools

Data analysis software

Job description

Job Summary: The Quality Assurance Manager is responsible for developing, implementing, and managing quality assurance and compliance programs within the organization. This role ensures that all clinical and operational activities adhere to regulatory standards, internal policies, and best practices, fostering a culture of continuous improvement and patient safety. Additionally, the Quality Assurance Manager oversees the Training Specialist, ensuring that staff training programs are effectively designed, implemented, and evaluated to maintain high-quality service delivery.Key Responsibilities:Quality Program Oversight: Develop and maintain a comprehensive quality assurance plan, ensuring alignment with federal, state, and local regulations, as well as organizational objectivesPolicy Development: Establish and enforce quality and compliance policies and procedures, collaborating with cross-functional teams to promote adherence and understandingRegulatory Compliance: Monitor and ensure compliance with healthcare regulations and standards, preparing the organization for audits and inspections by regulatory bodiesPerformance Improvement: Lead initiatives to assess and enhance clinical and operational performance, utilizing data-driven methodologies to identify areas for improvement and implement corrective actionsRisk Management: Identify potential risks related to patient care and organizational operations, developing strategies to mitigate and manage these risks effectivelyTraining Oversight: Supervise the Training Specialist, ensuring the development and delivery of effective training programs that meet organizational needs and comply with regulatory standards. Collaborate with the Training Specialist to assess training effectiveness and implement improvements as necessaryData Analysis and Reporting: Collect, analyze, and report on quality metrics and outcomes, presenting findings to leadership and stakeholders to inform decision-makingCollaboration: Work closely with clinical and administrative leaders to integrate quality initiatives into daily operations, ensuring a unified approach to patient care and service deliveryAdditional Duties: Perform other duties as assigned by management to support the overall success of the program and its clientsThrive Care Services is an equal opportunity employer. We are committed to providing equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local lawQualificationsA combination of education and experience will be considered for this role. A Bachelor’s degree in Healthcare Administration, Nursing, or a related field is preferred. In lieu of a degree, a minimum of five years of experience in quality assurance, compliance, or risk management within a healthcare setting is required. Candidates with a Bachelor's degree should have at least three years of relevant experienceStrong leadership and team management abilities, excellent analytical and problem-solving skills, proficiency in data analysis and quality improvement methodologies, effective communication and interpersonal skills, and experience in developing and overseeing training programsCertification in Professional Crisis Management (PCM), Ukeru, First Aid, and CPR (hands-on instruction required) prior to independent work with clientsFingerprint clearance (Livescan) and physical health screening, including tuberculosis test, required prior to employmentAbility to stand, sit, bend, lift, climb, stoop, kneel, and move intermittently. Must be able to frequently lift/move up to 50 lbs, and occasionally lift more than 50 lbsValid driver’s license and proof of current automobile insuranceCommitment to cultural diversity and Thrive’s mission