Quality Assurance Manager

Impact Plastics Group; Putnam (CT); On-site; USD 90,000 - 120,000; Full time

Job summary

Impact Plastics Group in Putnam, CT is seeking a Quality Assurance Manager to lead the quality program across our extrusion manufacturing facility. You will manage ISO 9001 compliance, internal audits, CAPA, and continuous improvement initiatives to ensure product quality and customer satisfaction.

You will supervise quality staff, develop documentation, train teams, and collaborate with operations, engineering, and customer service to resolve issues and sustain process control and compliance.

Qualifications

• Experience with ISO 9001 quality system implementation and audits.
• Knowledge of plastics manufacturing, extrusion, or thermoforming preferred.
• Strong analytical and problem-solving with CAPA and root-cause analysis.
• Ability to lead quality staff and train teams.

Responsibilities

• Oversee quality management within manufacturing facility.
• Conduct internal audits and maintain quality records.
• Lead root cause analysis and corrective actions.
• Collaborate with operations, engineering, and customer service to meet specs.

Skills

Quality mgmt systems

ISO 9001

Internal audits

CAPA

Data-driven decisions

Documentation skills

Cross-functional teamwork

Leadership

Education

Bachelor's degree in quality or related technical field

Tools

Control plans

Work instructions

SOPs

Statistical process control

Job description

Company Description

Impact Plastics Group is a custom sheet extrusion company specializing in high-efficiency, tight-tolerance, ultra-clean, thin gauge plastic sheet and roll stock. The company serves customers in food and foodservice, medical, cosmetics, automotive, and custom thermoforming industries, offering both commodity resins and specialty materials designed for thermoforming applications. Impact Plastics Group operates under ISO 9001:2008 certification, reflecting a strong commitment to quality management and continuous improvement. Team members work in a manufacturing environment that values precision, cleanliness, and reliability in every stage of production. The organization offers opportunities to contribute to diverse end markets while maintaining high standards of safety and product performance.

Role Description

The Quality Assurance Manager is a full-time, on-site role based in Putnam, CT, responsible for overseeing all aspects of quality management within the manufacturing facility. This role manages the development, implementation, and continuous improvement of quality systems and procedures aligned with ISO standards and customer requirements. Day-to-day activities include monitoring production quality, conducting internal audits, leading root cause analysis and corrective actions, and maintaining documentation for quality records and certifications. The Quality Assurance Manager collaborates closely with operations, engineering, and customer service teams to address quality issues, qualify new materials and processes, and support customer specifications and regulatory compliance. This position also provides leadership to quality staff, trains team members on quality standards and best practices, and supports initiatives to improve product consistency, reduce defects, and enhance overall customer satisfaction.

Qualifications

• Experience with quality management systems, including ISO 9001 standards, internal auditing, and continuous improvement methodologies.
• Knowledge of manufacturing processes, preferably in plastics, extrusion, or thermoforming, and familiarity with production floor quality controls and inspection methods.
• Strong analytical and problem-solving skills, including root cause analysis, corrective and preventive action (CAPA), and data-driven decision-making.
• Proficiency with documentation, reporting, and quality tools such as control plans, work instructions, standard operating procedures, and statistical process control.
• Effective communication and collaboration skills, with the ability to work cross-functionally and provide clear guidance to production and quality teams.
• Demonstrated leadership experience in supervising or mentoring quality personnel and fostering a culture of safety and quality.
• Bachelor’s degree, quality, or a related technical field, or equivalent combination of education and relevant experience.
• Prior experience in an ISO-certified manufacturing environment and in industries such as medical, food, automotive, or packaging is highly beneficial.