Quality Assurance Manager

Carpenter Canada Co.; Lakeland (FL); Hybrid; USD 85,000 - 110,000; Full time

Job summary

Carpenter Co. in Lakeland, FL, seeks a Quality Assurance Manager to oversee product quality and drive continuous improvement at the plant. You will conduct inspections, analyze data, and work with production and service teams to implement corrective actions.

The ideal candidate has 3–5 years of quality assurance management experience, strong communication skills, and familiarity with SAP and LEAN concepts. This role emphasizes regulatory compliance, audits, and supplier and customer liaison.

Qualifications

• Bachelor's degree in a relevant field.
• 3–5 years quality assurance management experience.
• Proficiency with Microsoft Office and data analysis.
• Experience with SAP is an asset and LEAN principles.

Responsibilities

• Lead quality programs, conduct inspections and audits.
• Ensure the QMS conforms to standards and objectives.
• Evaluate products and processes against acceptance criteria.
• Manage customer complaints and corrective actions.
• Plan and implement actions to meet regulatory and customer needs.

Skills

Excellent communication

Multitasking

Can-do attitude

Coaching & training

Policy interpretation

Quality metrics

MS Office proficiency

Education

Bachelor's degree in a relevant field

Tools

SAP

Microsoft Office

Quality metrics tools

LEAN

Job description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Quality Assurance Manager at our Lakeland, FL manufacturing plant. This position is responsible for overseeing and monitoring products manufactured in our facility to ensure they meet Carpenter's high standards.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the Quality Assurance Manager, you will be expected to carry out regular inspections of production departments and products being manufactured, conduct analyses to identify problems, communicate effectively with production and service personnel to make improvements, and prepare reports for plant management.

Additional responsibilities of Quality Assurance Manager will include:

• Lead quality programs, conduct inspections, and audits; as well as, meetings and training sessions.
• Ensure the QMS conforms to the set standards and the processes are delivering their intended objectives.
• Evaluate products and processes for acceptance criteria, initiate corrective actions to remove or mitigate root causes.
• Planning, managing, and executing actions to ensure compliance with the requirements of regulatory government agencies, QMS standards, and customers’ needs.
• Define the key operational processes in order to control cost of poor quality.
• Lead the implementation of LEAN.
• Control systems, tools, and metrics to accurately measure progress and drive continuous improvement which supports performance of the entire production team.
• Perform inspections and audits, and report findings.
• Manage customers complaints, including root cause analysis and corrective action reports.

Skills and Requirements

• Ability to gather and analyze data about the company’s products or service.
• Applied knowledge in investigations, including root cause analysis.
• Applied knowledge in coaching and training.
• Applied knowledge in policy interpretation and implementation.
• Applied knowledge with quality metrics tools and ad-hoc projects.
• Excellent oral and written communication skills.
• Strong sense of urgency and can-do attitude.
• Demonstrated ability to effectively manage multiple priorities.
• Proficiency with Microsoft Office suite.
• SAP experience is an asset.

Education and Experience:

• Bachelor’s Degree in a relevant field.
• 3 – 5 years quality assurance management experience.

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.