Quality Assurance Manager

Surge Staffing; Emporia (VA); On-site; USD 90,000 - 150,000; Full time

Job summary

Surge Staffing is seeking an experienced Quality Assurance Manager to lead the Quality Management System in a manufacturing setting. You will ensure ISO compliance, drive improvements, and coordinate cross-functional teams including production and engineering to meet quality objectives.

Responsibilities include audits, KPI tracking, supplier quality evaluation, training, and acting as the primary contact for customer quality concerns. Strong leadership and communication are essential.

Qualifications

• Bachelor’s degree in Engineering, Quality, or a related field.
• 10+ years of Quality Assurance experience.
• 1–3+ years of leadership or management experience.
• Background in manufacturing environments.
• Strong knowledge of ISO standards and audit processes.
• Experience with ATPD 2352, ANSI Z26.1, and MIL-STD specs is preferred.

Responsibilities

• Develop, implement, and maintain the QMS in compliance with ISO standards.
• Lead all internal and external audits, including third-party and customer audits.
• Monitor customer scorecards and drive continuous improvement initiatives.
• Collaborate with engineering and production to resolve quality issues.
• Establish and track quality objectives, KPIs, and metrics.
• Investigate and resolve product quality issues; stop production if needed.
• Supervise Quality Department staff, including lab personnel.
• Evaluate supplier quality and perform vendor visits.
• Train plant personnel on quality procedures and testing methods.
• Act as primary contact for customers regarding quality concerns.

Skills

Leadership

Audits

Quality Management

ISO standards

Communication

Education

Bachelor’s degree in Engineering or related field

Job description

Job Overview

We are seeking an experienced Quality Assurance Manager to lead and maintain a robust quality management system within a manufacturing environment. This role is responsible for ensuring compliance with industry standards, improving product quality, and driving continuous improvement initiatives across the plant.

You’ll work cross-functionally with production, engineering, and customers to ensure all quality expectations and specifications are met or exceeded.

Pay will be based off of experience.

Key Responsibilities

• Develop, implement, and maintain the Quality Management System (QMS) in compliance with ISO standards
• Lead all internal and external audits, including third-party and customer audits
• Monitor customer scorecards and drive continuous improvement initiatives
• Collaborate with engineering and production teams to resolve quality and manufacturing issues
• Establish and track quality objectives, KPIs, and performance metrics
• Investigate and resolve product quality issues; has authority to stop production if critical standards are not met
• Supervise and develop Quality Department staff, including lab personnel
• Evaluate supplier quality and conduct vendor visits as needed
• Ensure compliance with applicable industry standards and specifications
• Train plant personnel on quality procedures, testing methods, and equipment
• Act as the primary point of contact for customers regarding quality concerns

Qualifications

• Bachelor’s degree in a related field (Engineering, Quality, or similar)
• 10+ years of Quality Assurance experience
• 1–3+ years of leadership or management experience
• Background in manufacturing environments required
• Strong knowledge of ISO standards and audit processes
• Experience with industry specifications such as:
  • ATPD 2352
  • ANSI Z26.1
  • MIL-STD 2073, 129, 130, 53072 (preferred)
• Excellent communication and leadership skills
• Ability to influence teams and drive quality culture across all levels

Work Environment & Physical Requirements

• Regular time spent on the production floor
• Standing, walking, bending, and lifting moderately heavy equipment as needed

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.