Quality Assurance Manager

Dober

Chicago (IL)

On-site

USD 90,000 - 130,000

Full time

36 hours ago

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Benefits offered by this job

Medical, dental, and vision coverage

Disability & life insurance

Paid time off

Parental leave

Volunteer time off

Calm app membership

Wellness program

Job summary

Dober is seeking a Quality Manager in Chicago to lead a proactive, data-driven quality culture. You will design quality into processes, strengthen ISO compliance, and drive continuous improvement across supplier quality, audits, and built-in process controls.

You will partner with cross-functional teams to ensure operational excellence, real-time data visibility, and zero-defect design, while maintaining regulatory readiness in FDA-regulated contexts.

Qualifications

Experience with SPC and data analysis is required.
Strong root cause analysis skills (5-Why, Fishbone, etc.).
ISO 9001 experience or knowledge is required.
Chemical experience/background is required.
Audit leadership (internal & external) is required.
Process validation and test method development are required.
Lean principles and waste elimination are essential.
Cross-functional collaboration is essential.
Bachelor’s degree in chemistry or biology is required.

Responsibilities

Maintain and improve the ISO-compliant QMS.
Lead internal and customer audits; ensure corrective actions closures.
Bridge customer requirements in FDA-regulated environments.
Integrate built-in quality and process controls across operations.
Conduct supplier quality management and supplier audits.
Lead data-driven problem solving and continuous improvement initiatives.
Ensure documentation integrity and change control compliance.
Foster ownership and accountability for quality across teams.

Skills

Statistical Process Control (SPC)

Root Cause Analysis

ISO 9001 knowledge

Cross-functional collaboration

Lean principles

Process validation

Test method development

Quality improvement

Data analysis

Problem solving

Education

Bachelor’s degree in chemistry or biology

Job description

Since 1957, Dober Chemical has grown through innovation, strong partnerships, and a culture of Mutual Trust and Respect. We empower employees to make a difference, reward fresh ideas, and support both professional and personal growth.

Our Core Values foster a collaborative, people-first environment where your work truly matters. Join us and help shape the future with a company built on trust, creativity, and purpose.

We offer a comprehensive benefits package that includes medical, dental, and vision coverage, short-term and long-term disability insurance, life insurance, paid time off (PTO), paid parental leave, volunteer time off, and a Calm app membership. Our expanding wellness program supports your overall health and work-life balance.

About the Job

Position Summary

The Quality Manager drives a proactive, data-driven quality culture by designing quality into processes - not inspecting it in after the fact. This role strengthens ISO compliance while advancing quality systems and built-in process controls, supplier integrity, and continuous improvement.

The Quality Manager partners cross-functionally to ensure operational excellence through standardized work, statistical process control, structured audits, supplier quality management, and disciplined corrective action. This role champions accountability, real-time data visibility, and zero-error process design.

1. Quality Management System & Compliance

Maintain and improve the ISO-compliant Quality Management System (QMS).
Lead internal audits and customer audits; ensure timely closure and effectiveness verification of corrective actions.
Understand minimum customer requirements in FDA regulated industries and ensure the QMS is built to bridge rigorous quality standards.
Ensure documentation integrity, change control compliance, and standardized work across critical processes.
Operate as an internal escalation point, providing guidance to other members of the Quality team.

2. Built-In Quality & Process Excellence

Integrate quality at every stage using SPC, critical control points, in-line verification, and process validation techniques.
Design and validate test methods (Gage R&R, correlation, progression studies).
Analyze historical performance data to drive proactive specification improvements and reduce variability.
Support mistake-proofing, digital verification, and structured process controls to prevent defects before they occur.

3. Data-Driven Problem Solving & Continuous Improvement

Lead root cause investigations for internal failures and customer issues using structured problem-solving methodologies.
Drive corrective and preventive actions with effectiveness monitoring.
Build trend analysis, predictive insights, and performance dashboards to proactively identify risk.
Lead quality improvement initiatives that reduce waste, variation, and cycle time while improving customer satisfaction.
Support cross-functional Kaizen and process optimization initiatives.
Conduct supplier audits (paper and on-site) and manage supplier performance metrics.
Ensure raw material verification, traceability, and supplier qualification standards.
Partner with Supply Chain and Operations to prevent defects at the source.

5. Customer & Audit Readiness

Support customer audits, quality agreements, and documentation requests.
Maintain audit-ready documentation and performance metrics at all times.
Ensure quality standards meet or exceed customer expectations.

6. Culture, Leadership & Accountability

Champion a culture of ownership where quality is embedded in every role.
Support training on quality systems, statistical tools, and standardized processes.
Promote stop-work authority, proactive error prevention, and open reporting.
Operate with structured project management discipline and data-backed decision making.

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