Quality Assurance Manager

American Society for Quality; Bethlehem (Northampton County); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan with immediate

Paid vacation and holidays

Parental leave

Job summary

Air Products, including Gardner Cryogenics and Rotoflow, seeks a transformational Quality Assurance Manager at Bethlehem, PA. Lead the Quality Management System across multiple facilities, elevate quality from transactional to strategic partner, and drive continuous improvement with cross-functional teams.

You will shape long-term quality strategy, improve ISO 9001:2015 compliance, and deliver reliable, high-quality industrial equipment solutions while partnering with Engineering, Operations,

Qualifications

• B.S. in Engineering or related field; relevant experience considered.
• 10+ years quality management experience in manufacturing.
• 5+ years of leadership in QA/QC teams.
• Experience supporting quality systems, audits, and continuous improvement.
• Willingness to periodically work outside of conventional business hours.

Responsibilities

• Lead and maintain the QMS in alignment with ISO 9001:2015, customer specs, and AP policies.
• Develop and execute long-term quality strategy for Gardner Cryogenics and Rotoflow.
• Drive integration of quality into daily manufacturing via KPI visibility and cross-functional collaboration.
• Partner with Engineering, Operations, Procurement, and Product Management to integrate quality requirements throughout product lifecycle.
• Provide leadership and development for QA and QC personnel.
• Establish quality objectives, KPIs, and continuous improvement initiatives.
• Create, monitor, and report Cost of Quality metrics to reduce scrap and failures.
• Ensure inspection, testing, and product release processes are robust.
• Oversee internal and external audits, certifications, and management reviews.
• Maintain quality policies, procedures, and documentation.
• Support investigations of nonconformances and customer complaints with root cause analysis and corrective actions.
• Review quality data for trends and preventative actions.
• Oversee calibration and measurement system effectiveness.
• Act as primary quality representative for customers, audits, and escalations.
• Support contract reviews and customer-specific requirements.
• Lead cross-functional improvement projects focusing on quality and delivery.
• Champion a culture of quality and continuous improvement.
• Serve on leadership team with quality insights that inform decisions.

Skills

ISO 9001:2015

Root cause analysis

CAPA

8D

FMEA

SPC

DMAIC

Lean manufacturing

Quality system management

Leadership

Communication

Supplier quality management

Global supply chains

Education

B.S. in Engineering/Technical field

Job description

At Air Products, we reimagine what’s possible. By tapping into the motivation of our people and our collective experience, we create the ideas and innovations that drive us forward. When we come together – where every voice is heard and everyone knows they belong and matter – we create solutions that launch people into space, support lifesaving care in hospitals, and enable the construction of groundbreaking, world scale production facilities.

Reimagine What’s Possible

Gardner Cryogenics and Rotoflow™, both businesses of Air Products and Chemicals, Inc., have an immediate opening for a Quality Assurance Manager at our Bethlehem, PA manufacturing facility. In this role, you will lead and maintain the Gardner Cryogenics and Rotoflow Quality Management System (QMS), providing leadership for Quality Assurance and Quality Control functions while partnering across Manufacturing, Engineering, Product Management, Supply Chain, and customer‑facing teams to improve operational performance, product quality, quality systems effectiveness, and business results through continuous improvement. Travel: approximately 15-20% based on business needs, primarily supporting supplier‑related activities.

This is not a traditional quality compliance leadership role. We are seeking a transformational leader who can elevate quality from a primarily transactional function into a visible, operationally integrated business partner. The successful candidate will build systems, establish meaningful KPI frameworks, increase transparency, strengthen operational engagement, and drive sustainable organizational improvement across both Gardner Cryogenics and Rotoflow.

This is a high‑impact leadership opportunity for a quality professional who brings deep manufacturing experience, strong technical judgment, and a passion for building quality into every stage of the product lifecycle. You will help shape long‑term quality strategy, strengthen ISO 9001:2015 compliance, improve quality performance metrics, and support reliable delivery of specialized industrial equipment solutions.

Rotoflow combines trusted turbomachinery expertise with the world‑leading industrial gas knowledge of Air Products, supporting markets that require exceptional equipment performance, reliability, safety, and value. Gardner Cryogenics brings decades of cryogenic equipment experience to customers who demand precision, compliance, and dependable execution. The role supports quality operations across a manufacturing organization representing approximately $200MM in annual business activity and spanning multiple facilities, product lines, and customer‑facing operations.

If you are energized by leading teams, solving complex quality challenges, improving systems, and influencing cross‑functional decisions in a technical manufacturing environment, we invite you to bring your experience and help us continue reimagining what’s possible.

What’s In It for You:

At Air Products we foster a culture of inclusion where every voice is heard, and everyone feels they belong and matter. Additionally, we offer competitive pay and great benefits for our employees. Check out some of our benefits below!

• Affordable medical, dental, and vision insurance available day one of employment

• 401(k) retirement savings plan with immediate vesting of company match and core contributions

• Paid vacation, holidays, and sick time

• Paid parental leave

• Adoption assistance

• Flexible Spending Accounts (medical, dependent daycare)

• Health Savings Account

• Life Insurance (AD&D), Supplemental AD&D

Key Job Responsibilities:

• Lead and maintain the Gardner Cryogenics and Rotoflow Quality Management System (QMS) in alignment with ISO 9001:2015, customer specifications, industry standards, and Air Products policies.

• Develop and execute the long‑term quality strategy for Gardner Cryogenics and Rotoflow, ensuring alignment with business objectives, growth plans, customer expectations, and operational priorities.

• Drive the integration of quality into daily manufacturing operations through KPI visibility, operational engagement, problem solving, and cross‑functional collaboration.

• Partner with Engineering, Operations, Procurement, and Product Management teams to integrate quality requirements throughout product design, manufacturing, testing, and field support processes.

• Provide leadership, coaching, and development for Quality Assurance and Quality Control personnel.

• Establish quality objectives, key performance indicators (KPIs), and continuous improvement initiatives that support business performance.

• Create, monitor, and report Cost of Quality (CoQ) metrics, driving initiatives to reduce scrap, rework, warranty claims, quality escapes, and other quality‑related costs.

• Ensure effective implementation of inspection, testing, verification, and product release processes for incoming, in‑process, and final inspection activities.

• Provide oversight of internal audits, external audits, certification activities, management review processes, and quality performance reporting.

• Maintain quality policies, procedures, work instructions, and controlled documentation to support consistent execution of the QMS.

• Support investigations of nonconformances, quality escapes, customer complaints, and supplier quality issues, including robust root cause analysis and corrective/preventive actions.

• Review and evaluate quality data, trends, and metrics to identify process improvement opportunities and preventative actions.

• Provide oversight of inspection, calibration, validation, and measurement system effectiveness.

• Act as the primary quality representative for customers, audits, and quality‑related escalations.

• Support contract reviews and customer‑specific quality requirements to ensure requirements are understood, flowed down, and met.

• Lead cross‑functional improvement projects focused on product quality, delivery, customer satisfaction, operational excellence, and data‑driven decision making.

• Champion a culture of quality, compliance, accountability, and continuous improvement across all functions and levels of the organization.

• Serve as a key member of the leadership team, providing quality‑related insights, risk assessments, and recommendations that influence business and operational decision‑making.

Required Skills / Abilities:

• Strong working knowledge of ISO 9001:2015, audit programs, corrective actions, industry best practices, and continual improvement.

• Experience with root cause analysis, structured problem‑solving methodologies, CAPA (Corrective and Preventive Actions), 8D, FMEA, SPC, DMAIC, nonconformance management, corrective/preventive actions, lean manufacturing, and quality system management.

• Demonstrated ability to lead, coach, and develop Quality Assurance and/or Quality Control teams in a manufacturing environment.

• Strong analytical, organizational, execution, leadership, and verbal and written communication skills.

• Detail‑oriented and results‑driven, with the ability to use quality data, metrics, and trends to drive action and improve performance.

• Experience with pressure equipment, rotating equipment, cryogenic systems, turbomachinery, industrial gas equipment, supplier quality management, or global supply chains preferred.

• ASQ Certified Quality Manager (CMQ/OE), Certified Quality Engineer (CQE), Lead Auditor certification, or Lean Six Sigma certification preferred but not required.

• Experience supporting union and non‑union manufacturing environments preferred but not required.

Minimum Hiring Requirements:

• B.S. in Engineering, Quality, Manufacturing, or another technical field preferred; relevant experience will be considered in lieu of a technical degree.

• 10+ years of quality management experience in a manufacturing environment.

• 5+ years of leadership experience managing quality assurance and/or quality control teams.

• Experience supporting quality systems, audits, corrective actions, and continuous improvement in a technical manufacturing setting.

• Willingness to periodically work outside of conventional business hours to support business, customer, audit, and operational needs.

Work Schedule & Environment

• This is a full‑time role based at the Bethlehem, PA manufacturing facility.

• Work arrangement: This is a full‑time, 100% on‑site leadership position supporting quality operations across three Gardner Cryogenics manufacturing facilities and one Rotoflow manufacturing facility in the Bethlehem, PA area. The role requires a strong manufacturing presence, shop‑floor engagement, leadership visibility, and close collaboration with engineering, operations, and business leaders.

• Travel requirement: approximately 15-20% based on business needs, primarily supporting supplier‑related activities.

• Working hours/shift: Working hours are primarily standard business hours, with occasional flexibility required to support manufacturing, business, customer, and operational needs.

• Periodic work outside of conventional business hours may be required to support business, customer, audit, and operational needs.

Founded in 1940, Air Products is a world‑leading industrial gases company and has a proud history of innovation, operational excellence, with an unwavering commitment to safety and environmental stewardship. Working together, we are taking our passion and diverse backgrounds forward to reimagine what’s possible and generate a cleaner future for our customers, our communities, and the world.
We are an Equal Opportunity Employer (U.S.). You will receive consideration for employment without regard to race, color, religion, national origin, age, citizenship, gender, marital status, pregnancy, sexual orientation, gender identity and expression, disability, or veteran status.

Air Products is committed to working with and providing a reasonable accommodation to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or to submit an online application, please e-mail us at [e-mail]. General application status inquiries are not answered by this mailbox rather you’ll receive an e‑mail directly from our Career Center and/or the Talent Acquisition Specialist.