Quality Assurance Manager

NR Consulting; Bellefontaine (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

NR Consulting is seeking a Quality Assurance leader to manage QA staff, develop training, and create SOPs for new and changed processes in a manufacturing environment. The role oversees ISO/IATF compliance, PPAP/APQP, and supplier quality control while driving continuous improvement and customer satisfaction.

The candidate will program CMM and Micro-VU, maintain MSA/GRR, and collaborate with Production to meet on-time delivery and policy adherence.

Qualifications

• Minimum 4-year college degree or equivalent work experience.
• Proven leadership and project management capabilities in a quality role.

Responsibilities

• Manage Quality staff including Quality Inspectors and Technicians.
• Develop training for quality processes and train employees.
• Create work instructions and SOPs for new or changed processes.
• Lead PPAP, APQP, and QMS activities including ISO/IATF compliance.
• Serve as ISO Management Representative and liaison for customers on quality issues.
• Oversee supplier control, reporting, and development initiatives.
• Program CMM and Micro-VU and utilize lab equipment for measurements.
• Maintain calibration for gage/measurement systems and MSA/GRR processes.
• Lead continuous improvement projects and track quality KPIs.
• Support Production to ensure on-time delivery and policy adherence.
• Drive cost-of-quality reduction and customer-complaint reduction initiatives.
• Establish department goals and metrics aligned with company objectives.
• Conduct department meetings and manage internal/external audits.
• Participate in weekly L10 and EOS planning meetings.

Skills

Analytical thinking

Problem solving

Leadership

Project management

Facilitation

Communication

Multi-project management

Continuous improvement

Education

4 Year College Degree or Equivalent

Tools

IQMS

CMM & Micro-VU programming

Gage/Measurement equipment

Job description

• Manage Quality Staff including Quality Inspectors and Quality Technicians.


• Develop training for and train employees on quality processes.


• Create work instructions and operating procedures for new or changed processes.


• Create instructions for and manage quality sorts and product re-work as needed.


• Champion the QMS, manage ISO program and certification, serve as ISO Management Representative.


• Serve as customer liaison regarding quality issues.


• Lead supplier control and development, including reporting.


• Create, maintain and update visual aids.


• Promote best practices among teams and drive and develop training for process, quality improvements, and continuous improvement.


• Lead and/or participate in APQP functions.


• Manage PPAP’s and ability to perform all PPAP functions including documentation, capability studies, dimensional layout, etc.


• Manage the gage calibration and MSA system including calibrations, GR&R, etc.


• Inspection fixture and gage design


• Manage first article and daily inspections. perform inspections as needed.


• Manage part validation testing including thermal cycling tests. Perform testing as needed.


• Manage IMDS including creation of MDS’s.


• Track and report internal and external quality KPI’s.


• Support Production to insure on-time delivery and adherence to policies, procedures, and quality standards.


• Work with Production Manager to reduce cost of quality and customer complaints.


• Establish department goals and supporting metrics based on company objectives.


• Conduct department meetings as required.


• Manage audit program including internal, external, QAV’s, CQI-23 and others as needed.


• Program the CMM and Micro-VU and use various lab equipment.


• Manage and maintain corrective and preventative action systems and lead teams as needed.


• Participate in weekly L10 meetings and EOS planning meetings.


• Track, communicate and facilitate improvements of customer satisfaction.


• Adhere to Company core values: Positive Thinking is Powerful Thinking, Lock and Load, Individual Contribution to the Group Effort, Do The Right Thing, Aim For The Highest Peak.

QUALIFICATIONS AND EDUCATION REQUIREMENTS

• Minimum 4 Year College Degree or Equivalent Combination of Education and Work Experience.

KSA’S- KNOWLEDGE, SKILLS, ATTITUDES

• Strong analytical and problem-solving skills, demonstrated leadership, project management, and facilitation skills.


• Properly manages internal and external deadlines, ability to manage multiple projects simultaneously.


• Above average written and verbal communication skills.


• Strong commitment to reliability and ethical behavior.


• Ability to maintain confidentiality of sensitive information.


• Computer literate with above average skills in all Microsoft Office products. Knowledge of IQMS is a plus.


• Proven quality management experience in the automotive industry, preferably with plastic injection molding experience.


• Thorough understanding if ISO and IATF standards, APQP, PPAP/FMEA. SPC, and Corrective/Preventative Action.


• Ability to program CMM, Micro-VU and use various other lab equipment such as micrometers, profilometers, etc.


• Expert in blueprint reading and GD&T


• Thorough understanding of AIAG MSA including GR&R.


• Understanding of IMDS.


• Thorough understanding of problem-solving tools such as 5Y, Ishikawa fishbone, etc.


• Understanding and ability to perform part validation testing.


• Thorough understanding of auditing including system, product, etc.

PHYSICAL DEMANDS/WORK ENVIRONMENT