Quality Assurance Manager

Limitless Possibilities LLC; Appleton (WI); On-site; USD 70,000 - 90,000; Full time

Job summary

Limitless Possibilities LLC in Wisconsin is hiring a Quality Assurance Manager to lead quality assurance and continuous improvement across the organization. The role focuses on safety, regulatory compliance, and client rights within our services, with an expected salary range of $70,000 to $90,000 per year depending on experience and education.

The ideal candidate will identify improvement opportunities, coordinate with leadership, and ensure adherence to licensing, accreditation, and

Qualifications

• Bachelor's degree in Human Services or related field required.
• Experience in quality assurance, regulatory compliance, licensing, auditing, or healthcare operations preferred.
• Knowledge of Wisconsin Adult Family Homes or similar services is a plus.

Responsibilities

• Lead quality assurance and continuous quality improvement efforts across the organization.
• Monitor compliance with federal and state regulations, licensing requirements, and quality standards.
• Conduct on-site surveys, audits, and external assessments; coordinate inspections and reviews.
• Identify risks, trends, and opportunities for improvement; develop corrective action plans.
• Serve as Client Rights Manager and handle complaints objectively and timely.
• Lead the Quality Assurance Committee and drive data‑driven improvements.
• Communicate regulatory requirements clearly to leaders and staff.

Skills

Analytical thinking

Regulatory interpretation

Communication skills

Collaboration

Project management

Education

Bachelor's degree in Human Services or related field

Tools

Microsoft Word/Excel

Electronic records systems

Job description

Salary Range: $70,000 - $90,000 annually, based on experience and education.

Join our team as a Quality Assurance Manager and help shape the quality, compliance, and continuous improvement of our organization!

At Limitless Possibilities, we provide a supportive living environment that promotes dignity, independence, and well-being. We envision a world where all people are valued and respected as community members, and we strive to shape the industry by fostering compassion, inclusiveness, and innovation in all aspects of our services. The Quality Assurance Manager plays an important role in bringing that vision to life by helping ensure the quality, safety, compliance, and continuous improvement of the services we provide.

We are looking for a knowledgeable, analytical, and collaborative Quality Assurance Manager to lead and support quality assurance, regulatory compliance, client rights, and continuous quality improvement initiatives across the organization.

This is an exciting opportunity for someone who enjoys looking at the big picture, identifying opportunities for improvement, solving problems, and working collaboratively with leaders and staff across departments. The Quality Assurance Manager plays an important role in ensuring we provide high-quality services while maintaining compliance with regulatory, licensing, contractual, and accreditation requirements.

As our Quality Assurance Manager, you will:

• Lead organizational quality assurance and continuous quality improvement efforts.
• Monitor compliance with federal and state regulations, licensing and certification requirements, contractual requirements, and quality standards.
• Conduct on-site quality assurance surveys, cross-company visits, desk audits, compliance reviews, and other assessments.
• Coordinate and participate in state surveys, licensing inspections, Managed Care Organization visits, federal reviews, audits, accreditation reviews, and other external assessments.
• Identify risks, trends, deficiencies, and opportunities for improvement and develop strategies to address them.
• Coordinate responses to findings and monitor corrective and regulatory action plans.
• Serve as the organization's Client Rights Manager, supporting client rights and HCBS requirements.
• Receive and investigate complaints and allegations in an objective, confidential, and timely manner.
• Review documentation, event reports, and other records to identify trends and opportunities to improve quality of care and services.
• Lead the Quality Assurance Committee and use data to identify systemic issues and guide improvement efforts.
• Participate in root cause analysis and internal investigations involving quality concerns, incidents, injuries, medication errors, allegations, and other risks.
• Develop and monitor corrective action and quality improvement plans.
• Partner with Operations and other departments to strengthen service quality, reduce risk, and promote effective, consistent practices throughout the organization.
• Lead and organize CQL compliance and accreditation activities.
• Help translate complex regulatory requirements into practical expectations for leaders and staff.
• Identify training needs and opportunities based on audits, investigations, incidents, regulatory changes, and quality trends.
• Evaluate policies, procedures, and operational systems and recommend improvements when needed.

What Makes This Opportunity Unique?

The Quality Assurance Manager has a company-wide impact and works across departments and organizational levels. This role is ideal for someone who enjoys variety, critical thinking, investigation, problem-solving, and helping others understand and apply regulatory and quality expectations.

You will have the opportunity to influence policies and processes, identify systemic improvements, support organizational readiness, and help ensure the people we serve receive quality services in an environment that reflects our commitment to dignity, independence, well-being, compassion, inclusiveness, and innovation.

What We're Looking For

• Bachelor's degree in Human Services or a related field is required.
• Previous experience leading or working in quality assurance, regulatory compliance, client rights, licensing, auditing, healthcare, or human services operations.
• Knowledge of regulatory requirements, licensing and certification standards, and quality practices applicable to Wisconsin Adult Family Homes and/or residential and community-based services.
• Ability to interpret and apply federal and state regulations, contractual requirements, licensing and certification requirements, and recognized quality standards.
• Experience with audits, investigations, compliance reviews, quality assessments, and/or corrective action monitoring is preferred.
• Strong analytical, critical-thinking, reasoning, evaluation, and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to collaborate effectively with employees and leaders across the organization.
• Ability to communicate complex regulatory requirements and quality expectations in a clear, practical way.
• Strong organizational skills and the ability to manage competing priorities and regulatory deadlines.
• Ability to maintain confidentiality, professional boundaries, and ethical practices.
• Ability to work independently with sound professional judgment.
• Proficiency with email, word processing, spreadsheets, electronic records, and other technology necessary to perform the position.
• Valid driver's license and automobile insurance.