Quality Assurance Leader — Transform Ops & QMS

Gardner Cryogenics; Bethlehem (Northampton County); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) with company match

Paid vacation, holidays, and sick time

Paid parental leave

Adoption assistance

Flexible Spending Accounts

Health Savings Account

Life Insurance (AD&D), Supplemental AD

Job summary

Air Products is seeking a transformational Quality Assurance Manager for our Bethlehem, PA facility, overseeing Gardner Cryogenics and Rotoflow QMS in alignment with ISO 9001:2015 and customer specifications. You will lead QA/QC teams, drive KPI development, and partner across Engineering, Operations, Procurement, and Product Management to optimize quality and business results.

Travel about 15-20% for supplier-related activities; you will build systems, establish metrics, and elevate quality as

Qualifications

• Strong working knowledge of ISO 9001:2015, audit programs, corrective actions, industry best practices, and continual improvement.
• Experience with root cause analysis, structured problem-solving methodologies, CAPA (Corrective and Preventive Actions), 8D, FMEA, SPC, DMAIC, nonconformance management, corrective/preventive actions, lean manufacturing, and quality system management.
• Demonstrated ability to lead, coach, and develop Quality Assurance and/or Quality Control teams in a manufacturing environment.

Responsibilities

• Lead and maintain the Gardner Cryogenics and Rotoflow Quality Management System (QMS) in alignment with ISO 9001:2015, customer specifications, industry standards, and Air Products policies.
• Develop and execute the long-term quality strategy for Gardner Cryogenics and Rotoflow, ensuring alignment with business objectives, growth plans, customer expectations, and operational priorities.
• Drive the integration of quality into daily manufacturing operations through KPI visibility, operational engagement, problem solving, and cross-functional collaboration.
• Partner with Engineering, Operations, Procurement, and Product Management teams to integrate quality requirements throughout product design, manufacturing, testing, and field support processes.
• Provide leadership, coaching, and development for Quality Assurance and Quality Control personnel.
• Establish quality objectives, key performance indicators (KPIs), and continuous improvement initiatives that support business performance.
• Create, monitor, and report Cost of Quality (CoQ) metrics, driving initiatives to reduce scrap, rework, warranty claims, quality escapes, and other quality-related costs.
• Ensure effective implementation of inspection, testing, verification, and product release processes for incoming, in-process, and final inspection activities.
• Provide oversight of internal audits, external audits, certification activities, management review processes, and quality performance reporting.
• Maintain quality policies, procedures, work instructions, and controlled documentation to support consistent execution of the QMS.
• Support investigations of nonconformances, quality escapes, customer complaints, and supplier quality issues, including robust root cause analysis and corrective/preventive actions.
• Review and evaluate quality data, trends, and metrics to identify process improvement opportunities and preventative actions.
• Provide oversight of inspection, calibration, validation, and measurement system effectiveness.
• Act as the primary quality representative for customers, audits, and quality-related escalations.
• Support contract reviews and customer-specific quality requirements to ensure requirements are understood, flowed down, and met.
• Lead cross-functional improvement projects focused on product quality, delivery, customer satisfaction, operational excellence, and data-driven decision making.
• Champion a culture of quality, compliance, accountability, and continuous improvement across all functions and levels of the organization.
• Serve as a key member of the leadership team, providing quality-related insights, risk assessments, and recommendations that influence business and operational decision-making.

Skills

ISO 9001:2015

QMS leadership

Root cause analysis

CAPA/8D/FMEA

Lean manufacturing

KPI & CoQ management

Job description

Air Products is seeking a transformational Quality Assurance Manager for our Bethlehem, PA facility, overseeing Gardner Cryogenics and Rotoflow QMS in alignment with ISO 9001:2015 and customer specifications. You will lead QA/QC teams, drive KPI development, and partner across Engineering, Operations, Procurement, and Product Management to optimize quality and business results.

Travel about 15-20% for supplier-related activities; you will build systems, establish metrics, and elevate quality as