Quality Assurance Leader - Process Manufacturing

Confidential; New Eagle (PA); On-site; USD 90,000 - 130,000; Full time

Job summary

Confidential is seeking an experienced Quality Assurance Manager to oversee QA and QC in a multi‑shift manufacturing environment. You will strengthen quality systems, drive CAPA, and ensure regulatory and customer compliance.

The role requires leadership of a QA team, collaboration across production and engineering, and a focus on reducing defects, improving process capability, and sustaining a culture of quality and safety.

Qualifications

• Bachelor’s degree in a technical field such as Quality, Engineering, Chemistry, Industrial Technology, Manufacturing, or related field.
• Minimum 5 years of quality assurance experience within a manufacturing environment.
• At least 2 years of experience leading or managing quality personnel or quality functions.
• Experience developing and maintaining Quality Management Systems (QMS).
• Experience with audits, CAPA, process improvement, and quality documentation.

Responsibilities

• Lead all quality assurance and quality control activities across manufacturing operations.
• Develop, implement, and maintain quality management systems, policies, procedures, and documentation.
• Ensure compliance with customer specifications, regulatory requirements, industry standards, and company quality objectives.
• Manage laboratory operations, product testing protocols, inspections, and quality documentation processes.
• Oversee quality assurance sample programs, including collection, tracking, retention, testing, and documentation requirements.
• Analyze quality metrics, production data, and customer feedback to identify trends and improvement opportunities.
• Lead root cause investigations and implement corrective and preventive actions (CAPA).
• Partner with production, engineering, and operations teams to improve product consistency, process capability, and manufacturing performance.
• Manage internal audits and support customer, regulatory, and certification audits.
• Monitor supplier quality performance and assist with supplier improvement initiatives when needed.
• Develop and maintain quality reports, dashboards, and key performance indicators (KPIs).
• Investigate customer complaints, quality concerns, and non-conformances while ensuring timely resolution.
• Support new product introductions, process improvement projects, and quality-related initiatives.
• Train, coach, and develop quality team members while promoting accountability and continuous improvement.
• Support workplace safety initiatives, including audits, hazard assessments, incident investigations, and corrective actions.
• Ensure compliance with OSHA, environmental health and safety (EHS), and company safety policies.
• Participate as a key member of safety committees and operational improvement teams.

Skills

Quality management

Leadership

Root cause analysis

Audits

Data analysis

Education

Bachelor’s degree

Job description

Confidential is seeking an experienced Quality Assurance Manager to oversee QA and QC in a multi‑shift manufacturing environment. You will strengthen quality systems, drive CAPA, and ensure regulatory and customer compliance.

The role requires leadership of a QA team, collaboration across production and engineering, and a focus on reducing defects, improving process capability, and sustaining a culture of quality and safety.