Quality Assurance Leader - Community Living

Rauch, Inc.; New Albany (IN); On-site; USD 26,000 - 29,000; Full time

Job summary

Rauch, Inc. in New Albany, Indiana, is seeking a Quality Assurance Manager to oversee the Community Living department, ensuring services align with Rauch policies, BQIS and CARF standards, and meet health and safety requirements.

The role focuses on monitoring compliance, coordinating required training, supporting quality improvement, and helping staff deliver high-quality, person-centered services for individuals with developmental disabilities in a full-time, Monday–Friday schedule

Qualifications

• Bachelor’s degree or at least three years of direct services experience with individuals with developmental disabilities.
• Supervisory experience preferred.
• Strong written, verbal, electronic and interpersonal communication skills.
• Proficiency with computers and maintaining accurate records.
• Ability to interpret standards and apply regulatory requirements daily.
• Ability to work with staff, management, and interdisciplinary teams.
• Ability to coach staff and provide performance feedback.
• Flexible schedule and responsive to organizational needs.

Responsibilities

• Monitor Community Living compliance with BQIS, CARF, and Rauch policies and procedures.
• Assist with developing and updating policies and procedures to meet regulatory requirements.
• Identify required staff training and monitor completion and documentation.
• Support the integration of health and safety policies into daily Community Living operations.
• Provide feedback, coaching, and guidance to DSPs regarding compliance and performance.
• Participate in agency committees, planning activities, and quality-improvement initiatives.
• Promote a safe, compliant, and person-centered work environment.
• Perform other duties as assigned.

Skills

Supervisory experience

Written and verbal communication

Interpersonal skills

Documentation skills

Regulatory interpretation

Team collaboration

Coaching and feedback

Flexibility

Education

Bachelor’s degree or 3+ years direct services

Job description

Rauch, Inc. in New Albany, Indiana, is seeking a Quality Assurance Manager to oversee the Community Living department, ensuring services align with Rauch policies, BQIS and CARF standards, and meet health and safety requirements.

The role focuses on monitoring compliance, coordinating required training, supporting quality improvement, and helping staff deliver high-quality, person-centered services for individuals with developmental disabilities in a full-time, Monday–Friday schedule