Quality Assurance Lead — Security Operations

Inter-Con Security Systems, Inc.; Renton (WA); On-site; USD 78,000 - 79,000; Full time

Job summary

Inter-Con Security Systems, Inc. in Renton, WA is seeking a Quality Assurance Manager. This role reports to the Account Manager and focuses on direct oversight of shift operations, inspecting deployed personnel, and ensuring service level agreements are met.

The position requires compiling productivity metrics, reporting for executive consumption, and coaching personnel on performance and compliance. Inter-Con emphasizes veteran hiring and a comprehensive benefits program reflected in the job

Responsibilities

• Direct oversight of shift operations at assigned stations.
• Compile productivity, performance, and inspections to ensure service level agreements are met.
• Reporting to ensure metrics are captured and reported for executive level consumption.
• Perform continuous field inspections of deployed personnel.
• Keep the Quality Assurance Manager apprised of personnel performance by communicating status of compliance and deficiencies.
• Personnel performance coaching, counseling, and disciplinary actions.
• Audit security officer end-of-shift reports and officer daily activity reports.

Job description

Inter-Con Security Systems, Inc. in Renton, WA is seeking a Quality Assurance Manager. This role reports to the Account Manager and focuses on direct oversight of shift operations, inspecting deployed personnel, and ensuring service level agreements are met.

The position requires compiling productivity metrics, reporting for executive consumption, and coaching personnel on performance and compliance. Inter-Con emphasizes veteran hiring and a comprehensive benefits program reflected in the job