Quality Assurance Lead: ISO & Continuous Improvement

Exemplar Global; Springfield (MA); On-site; USD 90,000 - 130,000; Full time

Job summary

Exemplar Global is seeking a leadership-focused Quality Assurance Manager to lead quality operations, maintain ISO compliance, and drive continuous improvement across manufacturing. This hands-on role collaborates with managers across departments to resolve quality issues and strengthen daily production processes.

With 3-5 years in a quality role and supervisory experience, you will guide audits, document control, and root-cause analysis.

Qualifications

• 3-5 years in a quality role with supervisory experience.
• Experience with ISO compliance and Quality Management Systems (QMS).
• Excellent communication skills and ability to work directly with customers and vendors to resolve quality concerns.
• Ability to collaborate across departments and offer practical recommendations based on experience.
• Sound judgment and the ability to make decisions that support quality standards and the company’s best interests.
• Aerospace industry experience preferred.
• Familiarity with Industrios and/or Unipoint preferred.

Responsibilities

• Manage the Quality Management System (QMS), maintain ISO compliance, and lead internal and external audits.
• Oversee document control, quality records, procedures, and engineering drawings.
• Lead investigations into customer complaints and manufacturing defects, including root-cause analysis and corrective and preventive actions.
• Supervise and develop quality inspectors and technicians, providing hands-on inspection support when needed.
• Oversee inspection processes, equipment calibration, and First Article Inspection Reports (FAIRs).
• Collaborate with production, engineering, and suppliers to resolve quality issues and improve processes.
• Oversee the established company safety program and promote compliance with applicable safety requirements.

Skills

Quality management

ISO compliance

QMS

Communication skills

Cross-functional collaboration

Decision making

Aerospace experience

Industrios/Unipoint familiarity

Job description

Exemplar Global is seeking a leadership-focused Quality Assurance Manager to lead quality operations, maintain ISO compliance, and drive continuous improvement across manufacturing. This hands-on role collaborates with managers across departments to resolve quality issues and strengthen daily production processes.

With 3-5 years in a quality role and supervisory experience, you will guide audits, document control, and root-cause analysis.