Quality Assurance Lead for Chat Sales & VIP Support

SEAhub Asia; United States; Remote; USD 52.000 - 76.000; Vollzeit

Benefits dieser Stelle

Remote-first work

Learning & development

Competitive salary

Wellbeing perks

Zusammenfassung

SEAhub Asia is seeking a Quality Assurance Executive to monitor and elevate customer interactions across LiveChat, Telegram, and WhatsApp. You will drive compliance, coaching, and continuous improvement in sales conversations, while maintaining data privacy and SOP adherence.

The role emphasizes multilingual communication (English, Malay, Mandarin) and a strong eye for detail, with coaching responsibilities and collaboration with Team Leads to uplift performance.

Qualifikationen

• 1+ years of Quality Assurance or senior customer service/sales in fast-paced chat environments.
• Excellent attention to detail to spot conversational nuances and trends.
• Fluent written English, Malay and Mandarin with strong coaching and diplomatic feedback.
• Familiarity with KPIs like conversion rate, handling time, and engagement metrics.
• Experience using QA tools, CRM systems, and sales analytics software is a plus.
• Proven experience in sales quality assurance, coaching, or telemarketing.

Aufgaben

• Monitor and audit text-based interactions across LiveChat, Telegram, and WhatsApp.
• Assess performance against quality rubrics: tone, speed, resolution, rapport, language.
• Provide actionable feedback to boost conversion rates and cross/up-sell effectiveness.

Kenntnisse

Attention to detail

Coaching

Analytical skills

English/Malay/Mandarin

QA/COM/Sales awareness

Tools

QA tools

CRM systems

Sales analytics software

Jobbeschreibung

SEAhub Asia is seeking a Quality Assurance Executive to monitor and elevate customer interactions across LiveChat, Telegram, and WhatsApp. You will drive compliance, coaching, and continuous improvement in sales conversations, while maintaining data privacy and SOP adherence.

The role emphasizes multilingual communication (English, Malay, Mandarin) and a strong eye for detail, with coaching responsibilities and collaboration with Team Leads to uplift performance.