Quality Analyst - Customer Service/International Sales

Rhysley; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Rhysley is seeking a Quality Analyst Sales to join the Quality Assurance and Sales departments in the United States. The role focuses on auditing inbound and outbound sales calls, evaluating sales techniques, product knowledge, and process compliance to identify gaps and opportunities.

You will provide actionable feedback, coach team members, and produce QA reports. The position requires 1-3 years in QA, Sales, or Contact Center Operations, with a preference for graduates.

Qualifications

• Strong analytical, communication, reporting, and evaluation skills.
• Graduate is preferred in relevant fields.
• 1-3 years of experience in QA, Sales, or Contact Center Operations.

Responsibilities

• Monitor and audit inbound and outbound sales calls.
• Evaluate sales techniques, product knowledge, objection handling, and process compliance.
• Identify process deviations, and missed sales opportunities.
• Provide feedback and coaching to improve sales quality and performance.
• Prepare QA reports, conduct calibrations, and track improvement actions.

Skills

Analytical

Communication

Reporting

Evaluation

Education

Bachelor's degree

Job description

Quality Analyst Sales

Department: Quality Assurance / Sales

Vacancies: 1

Reports To: Contact Center Manager / Sales Manager

Key Responsibilities:

• Monitor and audit inbound and outbound sales calls.
• Evaluate sales techniques, product knowledge, objection handling, and process compliance.
• Identify process deviations, and missed sales opportunities.
• Provide feedback and coaching to improve sales quality and performance.
• Prepare QA reports, conduct calibrations, and track improvement actions.

Requirements:

• Graduate is preferred.
• 1-3 years of experience in QA, Sales, or Contact Center Operations.
• Strong analytical, communication, reporting, and evaluation skills.