Quality Assurance Lead

Potawatomi-Federal-Solutions; Spanish Lake (MO); On-site; USD 65,000 - 90,000; Full time

Job summary

Potawatomi-Federal-Solutions is seeking a Quality Assurance Lead in Spanish Lake, Missouri, to proactively prevent issues affecting contract performance on a government work site. The role implements a contractor quality control program ensuring records management, document processing, and delivery meet government requirements.

Responsibilities include supervising training, maintaining quality records, and coordinating corrective actions with site personnel and government staff.

Qualifications

• Must have at least 3 years' experience in a records facility or related setting.
• Minimum 1 year in Quality Assurance/Quality Control.
• BA or 7 years' work experience combined with educational attainment acceptable.
• High School Diploma or equivalent.
• Strong communication and reasoning skills.
• Ability to communicate and work in a team environment.
• Ability to work with minimal supervision.
• Maintain accuracy with very low error rate in data/file operations.
• Strong attention to detail.
• Proficiency with standard computer software applications.
• Valid State Driver's License.
• Ability to meet security requirements (badge).
• Ability to pass drug screen and background check.
• Ability to perform in a labor-intensive environment.

Responsibilities

• Collect and maintain records confirming all contractor personnel have completed required training.
• Ensure services are performed to government customer standards.
• Develop procedures to identify and prevent defective services.
• Oversee remediation procedures where quality levels are not met.
• Implement quality system and records, generate quality reports for management review.
• Analyze quality data and recommend changes to the Site Manager.
• Ensure site personnel are trained in quality practices.
• Manage corrective action requests and document resolutions for quality issues.
• Recommend changes regarding quality control.
• Coordinate quality performance and customer service issues with government personnel and Site Manager.
• Provide guidance on the contractor's Quality Control program onsite.

Skills

Communication

Teamwork

Attention to detail

English proficiency

Computer literacy

Self-management

Education

High School Diploma

Associate's degree

Tools

MS Office

Data entry software

Job description

Position Title: Quality Assurance Lead

Location: Spanish Lake, Missouri

Division: Advancia Technologies

Shift: 7:00-3:30

This position is contingent upon contract award

Position Summary:

The Quality Assurance Lead will identify and proactively prevent issues that can detract from or degrade contract performance on a government work site. The QA Lead implements a contractor project quality control program to ensure quality outcome, training, and government customer requirements are met with regard to records management, document processing, handling, correspondence, and delivery; document scanning, photocopying, and conversion; document data entry, data analysis, tracking, temporary storage of government records; communication; and facilities support.

Essential Duties & Responsibilities:

• Collect and maintain records confirming all contractor personnel have completed required training.
• Ensure services are performed to government customer standards.
• Develop procedures to identify and prevent occurrences of defective services.
• Develop and oversee procedures to remediate any processes where acceptable quality levels are not being met.
• Implement the quality system, the quality records, and summary reports on quality for operation and program management review.
• Analyze quality data collected and recommend related changes to the Site Manager.
• Ensure all site personnel are trained in the quality aspects of their job.
• Manage corrective action requests and error transmittal reports for timely resolution and document the final disposition for quality issues.
• Recommend changes regarding quality control.
• Coordinate quality performance and customer quality service issues with government personnel and Contractor's Site Manager.
• Provide guidance and implementation of the contractor's Quality Control program onsite.

Minimum Qualifications:

• Minimum of three (3) years' work experience working at a record facility.
• Minimum of one (1) year experience in Quality Assurance/Quality Control.
• 3 years of work experience plus BA or 7 years of work experience.
• High School Diploma or equivalent.
• Excellent communication and reasoning skills.
• Ability to communicate and work in a team environment.
• Ability to work with minimal supervision.
• Ability to maintain accuracy of less than one percent error rate for data and/or file operations.
• Strong attention to detail.
• Read, write, and communicate using the English language at a level sufficient to perform job functions.
• Skilled in the use of standard computer software applications.
• Valid State Driver's License.
• Ability to meet the security requirements for obtaining a badge (i.e., National Agency Checks with Inquiries).
• Ability to pass a drug screen and employment background check.
• Ability to pass a fit-for-duty test.
• Ability to perform in a labor-intensive environment (see physical demands below).

Preferred Qualifications:

• Associate's degree or higher.
• NARA records management training.
• Experience operating a pallet jack, order picker, counterbalance, and/or reach and turret truck.
• Familiarity with shipping and receiving processes.

Working Schedule:

• Facility hours 6:00am - 6:00pm.
• Shift: 7:00-3:30.

Working Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normally subjected to inside (warehouse) environmental conditions. The noise level in the work environment is usually moderate to high. Adherence to OSHA guidelines is mandatory, and as such, donning of protective equipment/gear may be required.

Physical Demands (including but not limited to):

Ability to physically lift boxes which typically weigh 30-50 pounds on a regular basis. Ability to carry boxes between 30-50 pounds for distances up to a quarter of a mile within a facility. Ability to safely climb and balance on ladders to obtain boxes which can weigh 30-50 pounds, from shelving up to 15 feet high. Ability to climb caster equipped ladders and maneuver on catwalks while handling boxes of records, typically weighing 30-50 pounds, which are stored up to 15 feet above the floor, regularly. Performance of work regularly requires walking, stooping, bending, reaching, and squatting to reach boxes. Position requires working long hours on one's feet and walking several miles per day is routine. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus with corrections if necessary.

Advancia Technologies LLC is an equal opportunity employer. Advancia Technologies LLC does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law.