Deputy Director, Quality Assurance

New York Housing Trust Fund; City of Albany (NY); Hybrid; USD 113,000 - 138,000; Full time

Benefits offered by this job

Health Insurance

Retirement benefits

Paid time off

Job summary

New York State Homes and Community Renewal (HCR) is seeking a Deputy Director of Quality Assurance in Albany, NY to lead QC operations for the Housing Choice Voucher program, ensuring compliance with HUD rules and internal policies while driving performance improvements.

The role supervises QC and Homeownership staff, analyzes data, prepares reports for leadership and HUD reviews, and collaborates across departments to strengthen controls.

Qualifications

• Bachelor’s degree and 6 years of relevant experience.
• Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience.
• Ability to establish effective working relationships.
• Excellent oral and written communication skills.
• Strong analytical and organizational skills.

Responsibilities

• Oversee quality control activities related to HCV program administration including eligibility, income determination, rent calculations, inspections, SEMAP performance and in-house Quality Control reviews.
• Provide leadership and supervision to QC and Homeownership staff, including workload management, technical guidance and performance evaluation.
• Ensure the Homeownership Program complies with HUD regulations and supports participant success from application through closing and post-purchase support.
• Conduct internal audits and compliance assessments, identify trends and vulnerabilities and coordinate corrective action plans.
• Review HAP accuracy, HQS documentation, repayment agreements, and file completeness to maintain regulatory compliance.
• Collaborate with the HCV Policy and Training Coordinator to develop and implement procedures that strengthen internal controls and improve operational efficiency and training initiatives.
• Collaborate with the Director to establish departmental goals and performance benchmarks.
• Prepare compliance reports, program analytics and updates for senior leadership, HUD reviews and internal reviews.
• Support agency readiness for HUD monitoring, external audits and policy updates. Assist with other voucher administrative duties as necessary.

Skills

Leadership

Communication

Analytical skills

Organizational skills

Education

Bachelor’s degree

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deputy Director, Quality Assurance

Albany, NY, US

Salary Range: $125,445.00 To $125,445.00 Annually

POSSIBLE HYBRID WORKPLACE OPPORTUNITY

New York State Homes and Community Renewal (HCR) is the State’s affordable housing agency, with a mission to build, preserve, and protect affordable housing and increase homeownership throughout New York State.

This position is with HCR's Housing Trust Fund Corporation (HTFC). This is not a civil service position and does not require a civil service exam. Candidates must meet the minimum qualifications outlined below to be considered.

NYS Homes and Community Renewal (HCR) is committed to fostering a culture of diversity, equity, inclusion, and accessibility. Our work would not be possible without the diverse backgrounds, experiences, ideas, and abilities of our employees. HCR is committed to developing a workforce that represents the diverse population of New York State. HCR embraces a diverse and inclusive work environment by encouraging all individuals, including those with disabilities, to apply to open positions at the agency.

Position Summary:

Under the general supervision of the Housing Choice Voucher Program Statewide Director, the Quality Assurance and Homeownership Deputy Director plays a key leadership role in ensuring organizational compliance with internal policies, regulatory requirements, quality standards, and successful delivery of homeownership services within the Housing Choice Voucher (HCV) Program. This position oversees the daily QC operations, guiding staff and driving continuous improvement efforts. The Deputy Director analyzes performance data, identifies risk areas and collaborates with departments across the organization to ensure accuracy, accountability and excellence in service delivery.

DUTIES AND RESPONSIBILITIES:

• Oversee quality control activities related to HCV program administration including eligibility, income determination, rent calculations, inspections, SEMAP performance and in-house Quality Control reviews.
• Provide leadership and supervision to QC and Homeownership staff, including workload management, technical guidance and performance evaluation.
• Ensure the Homeownership Program complies with HUD regulations and supports participant success from application through closing and pos-purchase support.
• Conduct internal audits and compliance assessments, identify trends and vulnerabilities and coordinate corrective action plans.
• Review HAP accuracy, HQS documentation, repayment agreements, and file completeness to maintain regulatory compliance.
• Collaborate with the HCV Policy and Training Coordinator to develop and implement procedures that strengthen internal controls and improve operational efficiency and training initiatives.
• Collaborate with the Director to establish departmental goals and performance benchmarks.
• Prepare compliance reports, program analytics and updates for senior leadership, HUD reviews and internal reviews.
• Support agency readiness for HUD monitoring, external audits and policy updates. Assist with other voucher administrative duties as necessary.

WHO YOU ARE:

• Bachelor’s degree and 6 years of relevant experience.
• Substitutions: four years of specialized experience or associate degree and two years of specialized experience may substitute for bachelor’s degree; J.D. or master’s degree may substitute for one year of specialized experience; Ph.D. may substitute for two years of specialized experience.
• Ability to establish effective working relationships.
• Excellent oral and written communication skills.
• Strong analytical and organizational skills.

This job description is not intended to be all inclusive and the employee will be expected to perform other reasonably related duties as assigned.

WHAT WE OFFER AT NYS HCR:

• Extensive benefits package including participation in New York State’s Health Insurance Program and New York State & Local Employees’ Retirement System.
• Promotional opportunities for dedicated professionals.
• Work-life balance benefits including a 37.5-hour work week, opportunity for compressed scheduling, and paid time off benefits (vacation, sick, personal days, and federal holidays).

ABOUT NEW YORK STATE HOMES AND COMMUNITY RENEWAL:

Under the leadership of Governor Kathy Hochul and Commissioner RuthAnne Visnauskas, HCR is a vibrant, innovative agency that integrates and leverages New York State’s housing resources. We have offices in New York City, Albany, Buffalo, and Syracuse, and employ a diverse workforce of professionals who are hard-working and committed to serving low- and moderate-income families. Our mission is far-reaching, encompassing single and multifamily housing finance, home improvement, rent regulation, housing subsidies, and community development. We partner regularly with a variety of public and private stakeholders.

Achieving this mission requires a wide range of skills and backgrounds in public policy, administration, real estate, construction, finance, law, and many other areas of expertise. We seek to provide a workplace environment that is productive, flexible, accountable, ethical, and caring. Our employees are empowered to make a difference where they live and work. We offer competitive pay and a comprehensive benefits package, including paid leave, health, dental, vision, retirement, and family-friendly policies.

New York State is an Equal Opportunity Employer (EOE)