Quality Assurance Data Specialist

Donaldson; Stevens Point (WI); On-site; USD 42,000 - 54,000; Full time

Job summary

Donaldson is seeking a detail-oriented administrative support professional to bolster QA through data recording, reporting, and documentation. You will participate in meetings, monitor logs, investigate customer complaints, and provide product failure analysis support; you’ll run daily reports and keep files updated.

Strong communication and basic math skills with proficiency in Microsoft Office are essential; SharePoint is a plus.

Qualifications

• High School diploma or equivalent.
• Ability to work independently with limited supervision.
• Strong written and verbal communication skills.
• Basic math skills (add, subtract, multiply, divide).
• Proficient with Microsoft Office (Outlook, Excel, Word, Access, PowerPoint) and internet applications.

Responsibilities

• Recording data and writing summaries to validate or show deviations from existing standards/specifications.
• Participating in meetings and monitoring hold activity, logs, etc.
• Investigating customer complaints and returns.
• Providing product failure analysis support.
• Participating in problem prevention planning to communicate, evaluate and prevent/resolve quality problems.
• Resolving routine questions and problems and referring more complex issues to higher level employees.
• Maintain files and documentation, monthly reviews, and error records.
• Run and distribute daily reports to staff as required.
• Provide administrative support for the department and complete special projects as assigned.

Tools

Microsoft Office

SharePoint

Job description

Donaldson is seeking a detail-oriented administrative support professional to bolster QA through data recording, reporting, and documentation. You will participate in meetings, monitor logs, investigate customer complaints, and provide product failure analysis support; you’ll run daily reports and keep files updated.

Strong communication and basic math skills with proficiency in Microsoft Office are essential; SharePoint is a plus.